Global Field Services Specialist

Global Field Services Specialist page is loaded## Global Field Services Specialist remote type:
Yes locations:
Vancouvertime type:
Full time posted on:
Posted Todayjob requisition :
R0035563
** Global Field Services Specialist
**** Weir Motion Metrics
**** Location Vancouver, Canada
**** Hybrid*
* ** Purpose of Role:
** The Field Services Specialist of the Global Support and Services Team is a customer advocate comfortable serving clients while delivering high-quality solutions and maintaining stakeholder relationships. The role consists of planning, installing, commissioning, maintaining, and troubleshooting Weir Motion Metrics products at client mine sites and remotely. Successful candidates should be comfortable working in remote mining environments and around heavy machinery.

Significant travel is expected as the company has deployed systems globally, it might be a good opportunity to meet people from different cultures. This role is hybrid; office visits will be scheduled as required to ensure customer satisfaction.
** Why choose Weir:
**** Be part of a global organization dedicated to building a better future:
** At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge – but it is exciting.
** An opportunity to g
**** row your own way:
** Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

** Feel empowered to b
**** e*
* ** y
* *** ou
* *** rself*
* ** and*
* ** b
* *** elong**:
Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.
*
* Key Responsibilities:

**
* ** Safety First:
** Demonstrate 100% commitment to our zero-harm behaviors to support our drive towards developing a world-class safety culture.
* ** Customer Satisfaction and Technical Account Management:
** Maintain the health of assigned customer accounts by ensuring all activities are accurately documented in the ticketing system and properly followed up. Apply project management practices to plan, coordinate, and execute assigned tasks, ensuring timely delivery, smooth operations, and high levels of customer satisfaction.
* ** Technical Services:
** Deliver high‑quality service and support throughout the planning, installation, commissioning, operation, and maintenance phases of Motion Metrics systems. Maintain a strong understanding of the technical aspects of all supported products and services. Responsibilities include supervising third‑party installers and/or performing direct hands‑on work during system installation to ensure proper setup and optimal performance.
* ** Self-Management:
** Independently manage assigned projects and maintenance visits across multiple regions worldwide. Each service trip includes full responsibility for travel arrangements, operational planning, and logistics coordination to ensure efficient and successful execution of field activities.
* ** Technical Training:
** Deliver comprehensive technical training to both customer‑facing teams and internal stakeholders. Work closely with the Training Department to develop, refine, and validate standardized global training materials that ensure consistent knowledge transfer and effective system adoption.
* ** Documentation:
** Create, update, and enhance technical documentation—including manuals, instructional guides, and reference materials—to support customer understanding and ensure consistent use across the organization. Proactively identify opportunities to improve documentation quality and accessibility for both…