Director of Supply Chain & Operations

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Service-Meets-Retail,

Experiential Skincare Company

Founded in 2019, Formula Fig is an innovative digital-first experiential skincare company operating 8+ Fig Bar locations across Canada (Vancouver, Toronto) and the US (Los Angeles). We've built a flywheel model connecting  with our physical Fig Bars, offering high-tech treatments integrated with carefully curated third-party retail products. Our treatments seamlessly incorporate both partner products and our proprietary skincare line, FF Formulations, which launches this year—marking our evolution into a fully integrated treatment and product brand.

We’re seeking a strategic and operationally-minded Director of Supply Chain & Logistics to build and lead the operational engine powering Formula Fig’s next stage of growth. This role will oversee the full supply chain ecosystem across retail, eCommerce, and FF Formulations — including sourcing, inventory strategy, logistics, fulfillment, and cross-border distribution.

This is a foundational leadership hire at a pivotal moment for the business. As Formula Fig continues to scale its multi-market retail footprint and launch FF Formulations, you will be responsible for building the systems, processes, and operational disciplines needed to support long‑term growth. You’ll own end‑to‑end supply chain and product operations across both sides of the business: our third‑party brand portfolio and FF Formulations, our proprietary product line.

This role requires a leader who can think strategically while also driving operational execution across a fast‑moving environment.

Reporting directly to the CEO, you’ll partner closely with the CFO on forecasting and financial planning, the Head of Digital & Technology on eCommerce fulfillment and systems, and the Sr. Product Developer on FF Formulations launches and future product expansion.

• End-to-end supply chain for both the third-party brand portfolio and FF Formulations: procurement → manufacturing → DC → distribution → last-mile
• Demand planning, S&OP, and allocation across 8 Fig Bars + eCom + Pod (treatment‑room consumables), cross-border US/CA
• Factory and sourcing relationships: CDMO management for FF Formulations, raw materials, COGS engineering
• Packaging (primary, secondary, tertiary) for proprietary line
• 3PL and last-mile delivery for retail replenishment and eCom fulfilment
• Assortment and merchandising strategy: partnering with product development and marketing informing inventory optimization, SKU architecture, range planning, brand partner curation in partnership with the product development team
• Phase‑in / phase‑out discipline across the brand portfolio
• Inventory health: turns, working capital efficiency, write‑off discipline
• Team leadership: lead a current team of two (Supply Chain Manager + Associate) and build out planning, fulfilment, and brand partner ops as we scale
• Operational governance: install S&OP cadence, run weekly tactical / monthly category / quarterly strategic reviews
• Budget ownership: own the operations budget, COGS and margin, manage cost‑to‑serve

• 8–12 years of supply chain and operations experience, ideally in beauty, CPG, or manufacturing‑led consumer environments
• Track record of execution and improvement — you've taken processes from broken to working, and from manual to scalable
• Experience scaling operations and optimizing inventory through a growth phase — you're comfortable in environments where systems are being built and innovated, not just maintained
• Strong procurement and sourcing foundation — vendor negotiation, contract management
• Multi‑channel retail experience — brick + DTC, ideally cross‑border US/CA
• NPD operations — deeply experienced with new product development launches end‑to‑end
• ERP fluency — Oracle, Net Suite, AS400, or comparable. Our stack is Mind Body (POS/booking), Shopify (eCom), Unleashed (inventory), Asana (PM)
• 3PL and logistics management — you've worked with 3PL partners and understand the relationship
• Demand planning and forecasting capability; comfortable running S&OP as a discipline, not just a meeting
• Practical and collaborative — you operate in…