Digital - Senior Manager​/Manager, Omni Customer Logistics

Responsibilities

• Establish an enduring omni strategy across all digital customer touchpoints.
• Offer elevated, timely, and convenient customer logistics services.
• Build and manage the Customer Shipping and Returns Program to optimize returns and exchanges, advance service options, and ensure policies are competitive.
• Identify and implement technology to enable consistent cross‑channel capabilities.
• Partner with cross‑functional teams such as eCommerce, Product, Supply Chain, and ERM to optimize the customer delivery experience (final‑mile delivery options, balance speed and cost, same day).

• Proven skills, education and 5+ years of industry experience in Omni, Product Management, Operations & Logistics, or eCommerce.
• Experience in retail operations with exposure to supply chain logistics is also a benefit.
• A commitment to learn and apply Aritzia’s Values and Business and People Leadership principles.
• The ability to collaborate fluently with cross‑functional partners.
• A commitment to quality and investing in results that add value to the business.

The range for roles at this level is $100,000–$300,000 per year. Total compensation may include base, bonus and/or equity depending on the role, which has the potential to be greater than this range.

• Product discount, including exclusive private shopping events.
• Baby leave program: up to 16 weeks of paid leave.
• A-OK Commissary & Cafe with exclusive Everyday Luxury dining.
• In‑office fitness studio and gym with state‑of‑the‑art equipment and optional personal training.
• Virtual wellness resources available 24/7.
• Spacious and dog‑friendly workplaces.

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting the People & Culture Team.