Inland Delivery Customer Service Coordinator

Represent Hapag-Lloyd Canada as the first customer contact, using communication skills and cargo coordination expertise to support efficient delivery operations.

This Coordinator, Inland Delivery Team role focuses on customer satisfaction and high-quality service. You will manage requests across communication channels, coordinate cargo movements, and support release processes. The position requires collaboration, organization, and accurate documentation.

• Respond to customer requests while meeting daily KPIs
• Facilitate customs clearance and inspection notifications
• Prepare delivery instructions and execute work orders
• Trace cargo and coordinate timely deliveries
• Manage transport exceptions and evaluate carrier performance

• Excellent written and spoken English communication skills
• French language skills considered an asset
• Legal eligibility to work in Canada
• Working knowledge of MS Office and CRM systems
• Experience in logistics or a related field preferred

Bring customer service, documentation accuracy, and cargo coordination skills to Hapag-Lloyd Canada’s inland delivery operations.