Ground Handled Stations Manager - West Region

Ground Handled Stations Manager - West Region

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Reporting to the Manager, Canadian Field Stations – West Region, the Ground Handled Stations Manager – West Region will be responsible for the leadership of operations across a regional portfolio of non-Air Canada staffed, Canadian field stations (approximately 10 stations). The Ground Handled Stations Manager ensures the safe and compliant operation of their stations, operational performance management, and is responsible for the overall airport customer experience at the locations in the region.

Additionally, this leader will partner closely with Air Canada Strategic Procurement and 3rd party ground handlers to manage local Service Level Agreements. This role will be accountable for driving the support, execution and development of local plans to support Air Canada’s transformative Airports Strategy. The Ground Handled Station Manager is a visible and present leader in their stations and in their airport and local communities.

• Accountability for overall performance of a portfolio of Ground Handled, Canadian Airport locations.
• Leads the local support, execution and development of the Airports 2030 transformative vision in the station. This plan transforms the ways of working in-terminal and in baggage handling, leveraging self-service and automation. This unlocks efficiency and allows for a focus on customer experience.
• Authority and responsibility for the management of safety and security at their locations including compliance with all applicable regulatory standards not limited to:
  Transport Canada, ICAO, IOSA, SMS, CTA, etc.
• Collaborate with regulatory agencies to ensure compliance with aviation regulations.
• Hold oversight of all daily operational risks related to Safety at their locations including ensuring that safety related incidents are addressed, root cause identified, and corrective measures implemented.
• Accountable to elevate the customer experience from an airports perspective and drive excellence across key metrics (including Safety, GO, OTP, A14, schedule completion, Baggage performance, NPS and colleague sentiment) at their station. This role proactively seeks out solutions to operational problems.
• Accountable to maximise operational performance including through periods of peak volume or IROP.
• Provides indirect leadership, oversight and direction to a team of third-party ground handlers across multiple locations.
• Responsible to empower operational leaders to enable them to run the day-to-day operations, removing the need for unnecessary escalations.
• Creates strong relationships with government agencies, industry partners, vendors and airport authorities at their locations.
• Responsible to manage the station operating budget.
• Responsible for the administration of contractual Service Level Agreement.
• Ensure ongoing compliance with regulatory and other requirements of the relevant authorities, with standards established and agreed with each customer airline and other operationally relevant external parties.
• Oversee the implementation and audit of Air Canada SOPs (Standard Operating Procedures) at the stations.
• Act as Designated Air Canada representative as necessary for the Manager, Canadian Field Stations.

• A relevant university degree (Bachelor's), certification, and/or relevant experience commensurate with the role.
• Airport operations leadership experience. Experience with regional operations a plus.
• Experience working with third party ground handlers.
• Ability to work independently.
• Has a track record of consistent performance and delivery, with strong focus on safety, customer experience and business transformation.
• Strong leadership skills with an ability to inspire and motivate teams while holding them accountable for results.
• Strong communication and negotiation abilities.
• Experience in budget management and financial decision-making.
• Familiarity and commitment to Corporate Environment…