Branch Operations Supervisor

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

POSITION FUNCTION:

Assists and provides leadership in the development, delivery, supervision, and reporting of the Asian Library’s Borrower and Access Services, Collection Maintenance, and Public Service Areas. Performs complex duties in the areas of circulation, collection maintenance, overdues and fines. In coordination with Head, supervises staff and student employees. Coordinates and schedules service desk and tracks staff holiday and sick time requests. Works with Head to establish policy and procedures for operations in accordance with wider UBC Library policies and procedures.

Oversees building facilities issues for the Branch as well as various projects including book moves.

WORKING RELATIONSHIPS:

Works mostly independently under direction of the Head, Asian Library. Provides direct supervision of approximately 2 support staff as well as student employees. Works closely with Asian Library Librarians. May work with employees from other units such as Technical Services to plan and coordinate collections projects such as book moves and inventory.

Works with other Library branches on committees or projects. Communicates with the Library Facilities unit as well as Building Operations.

DUTIES:

1. Responsible for the overall supervision and administration of the daily operations of the Asian Library Borrower and Access Services, and Collection Maintenance. Oversees the distribution of work and monitors the quality of work.

2. Drafts and modifies manuals and sets up procedures for site specific operations and projects.

3. Plans, oversees, implements and assists with general organization and maintenance of the collection.

4. Leads shelving and collection shifting programs and projects. Participate in the coordination of larger book move projects.

5. In co-ordination with Head, provides input and makes recommendations for the recruitment and selection of staff; conducts onboarding and orientation; resolves personnel issues.

6. Contributes to student assistant budget proposals; recruits student assistants; shortlists and interviews student assistant applicants in conjunction with team members.

7. Collates monographs for binding. Ensures binding quotas and deadlines are met.

8. Schedule staff and student assistants for Service Desk, resolves complex scheduling problems, adjusts schedule as needed, tracks and reports staff vacation requests and sick time.

9. Provides information services to library users on a scheduled basis at the Circulation Desk.

10. Monitors staff and student assistant performance and provides feedback to Head for annual performance planning.

11. Reporting:
Using available tools, generates and analyses data; writes reports as requested.

12. Responsible for the collection and compilation of budget information relating to student employees. Monitors the Asian Library’s student hours allocation. Prepares, maintains and submits all payroll records and timesheets.

13. Represents the Asian Library on committees and working groups, such as the Joint Occupational Health & Safety Committee (JOHSC) and the Library Circulation Liaison Team.

14. Requests and collates statistical data from employees from different branches and units involved in assessment, and coordinates with librarians and staff from the Asian Library. Responsible for statistical reporting on an annual or as needed basis. Gathers and submits gate count numbers. 15. Identifies problems; submits and tracks IT and / or Facilities…