Field Operations Manager - BC Details

Position: Field Operations Manager - BC Job Details | Schindler Group

Location:
Vancouver, BC, British Columbia, Canada
Job

We Elevate… Quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us.

By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Join us as a Field Operations Manager - BC Your main responsibilities

The Field Operations Manager - BC is responsible for managing operational activities through conforming to customer and company requirements as related to safety, cost improvement and customer satisfaction in support of Branch/District objectives. They have responsibility for managing, coaching and training field employees as well as health and safety requirements.

People Management

• Provide leadership and direction for the operational functions in alignment with local strategies and Corporate and District/Branch objectives
• Manage direct reports through providing mentorship, guidance and constructive feedback to promote employee development
• Ensure all field and supervisory/support employees are trained and committed to Schindler quality initiatives and objectives, including identifying training needs and deliver training (safety & technical) to field and supervisory employees
• Interface with IUEC Representation to foster positive labor relations

Safety and Supervision

• Implement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervision
• Ensure exceptional quality standards, training and performance of field personnel
• Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development
• Make sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting manpower to minimum level and meeting and or exceeding customer requirements
• Coach hourly field employees Company's methods of quality, productivity and safety
• Monitor the work of all hourly field employees from both a quantitative and qualitative point of view
• Review of time tickets for accuracy and maintain vacation schedules
• Persuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivity

Financial Management

• Manage/support all service work in area of responsibility within framework of financial budget
• Ensure appropriate controls are in place for labour and material spend

Process and Quality Management

• Monitor job completion check points and implement required corrective action in order to drive service delivery performance to BDP model
• Ensure maintenance work meets Schindler employee and passenger safety and quality standards and all contract requirements as defined by customer
• Manage ongoing program of field audit to assurance conformance of performance standards of quality, completeness and safety.
• Implement service delivery management strategy in support of assuring uniform application of preventative maintenance procedure while controlling manpower to minimum level
• Provide technical support to Sales and Field employees
• Ensure ISO compliance

Customer Service and External Relations

• Liaise with property management representatives/building owners
• Ensure compliance with government regulatory…