District Manager, Management

Job Summary

The District Manager is responsible to meet or exceed Service goals in the management of a district of routes. Reports to the Service Manager.

• Develop and motivate a district to be a highly productive team through continual training, regular meetings, daily check‑in, fostering a positive work environment, route rides, and building strong relationships with each RSR.
• Ensure customer loyalty and outstanding customer service through customer visits, audits, new installs, problem solving, open communication and negotiating with customers.
• Ensure all company policies and procedures are followed in their district, including safety and Service SOP.
• Manage retention and growth by motivating their district to solicit new customers, up‑sell/cross‑sell/sample all lines of service or product and ensure a profitable product mix. Monitor and report competitive activity. Oversee promotions, contests and continued excellent customer relationships.
• Leading their district to success, communicate changes and policies, oversee route organization, project a professional image and require of their district likewise, and cooperatively work with other departments in the branch.
• Complete general route responsibilities when necessary. Safely operate a delivery vehicle, following all applicable laws and company policy.
• Follow written and verbal instructions and perform other tasks as directed by supervision.

• Work with and support other service personnel as required by supervision.

• Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
• Have and maintain a valid Driver’s License, keep a driving record free of chargeable accidents, speeding, safety or other violations.
• Demonstrate excellent skills in customer service and route sales. Lead sales team in building relationships with business clients and manage negotiations of sales contracts.
• Work under pressure, fast‑paced environment, attention to detail, tight deadlines.
• Computer savvy: inventory control software, data analysis software, MS Windows …
• Recognize colors, sizes and types of product and count, add and subtract accurately.

• College/CEGEP or similar experience. Hold a driver’s license.

• Frequently within the branch area. Travel expenses paid by employer, own vehicle, vehicle supplied by employer.

• Operating vehicles on public roads, working in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
• Indoor and outdoor areas of a typical industrial facility.

• Physical Demands/Requirements – sitting, grasping, driving, stooping, moving equipment, kneeling, reaching overhead, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.

• $80,000 to $85,000 per year pay based on qualifications.
• Company vehicle provided to drive within assigned territory to meet with customers.
• Health and Dental Insurance provided by employer.
• Registered Pension Plan with company match provided by employer.