Assistant Service Manager

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80franchised dealerships,representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan,Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters aculture rooted in collaboration, accountability, and continuous learning. Ourvalues of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Backguide how we work, how we lead, and how we serve our customers and communities.

Through the Dilawri Foundation , weare also committed to making a meaningful impact in the communities weserve.

Discover how you can build your career with Dilawri

Position Overview
Audi Downtown is currently looking to fill the position of  Assistant Service Manager . Reporting to the Service Manager, thisrole supports the day-to-day operations of the Service Department and contributes to delivering a consistently high level of customer satisfaction.

The Assistant Service Manager plays an important role in supporting Service Advisors, assisting with operational oversight, ensuring service processes are followed, and helping to resolve customer concerns. This position works closely with customers, technicians, and dealership leadership to support efficient service operations and a positive service experience.

The expectedpayfor this position is $90,000 - $110,000

Primary Duties and Responsibilities

Assist the Service Manager with the daily operations of the Service Department

Support Service Advisors in managing customer interactions, appointments, and follow-up communication

Assist customers with service reminders,appointment scheduling, recall notifications, and service visit follow-ups

Help ensure high-quality service and repairs are delivered to customers

Handle escalated customer concerns or complaints in a professional and timely manner

Maintain accurate service records and reporting in accordance with manufacturer and dealership requirements

Support adherence to dealership processes,standards, and operational procedures

Work collaboratively with technicians and other departments to promote efficient workflow

Assist with maintaining a clean, organized, and customer-focused service environment

Contribute to continuous improvement efforts within the Service Department

Perform other duties as assigned to support service operations

Qualifications Required
Experience & Knowledge

Minimum 5 years of combined experience in an automotive service environment (e.g., Service Advisor, Technician, Shop Foreperson, or related role)

General understanding of vehicle mechanics and service operations

Skills & Abilities

Strong customer service and interpersonal skills

Excellent written and verbal communication skills

Strong organizational skills with attention todetail

Ability to effectively multi-task in a fast-paced environment

Dependable, self-motivated, and able to work with minimal supervision

Effective administrative and time-management skills

Ability to work collaboratively with dealership teams

Legally entitled to work in Canada

About Dilawri
In addition to working with and learning from a team ofleading professionals in the automotive industry, our benefits include:

Discounted employee vehicle purchase program

Job-specific coaching & training programs

Employee wellness & assistance programs

Employee social events

Build your career with a team thatis driven by excellence,integrity and innovation.