Service Operations Manager - Power Systems

Drive operational excellence as a Service Operations Manager in the power generation field with a dynamic Canadian company. This full-time position is focused on leading service teams and optimizing customer service experiences, primarily from the office with travel required.

You will oversee the technical field-service function and ensure effective management of the service team.

Your role involves coordinating workflows, improving service quality, and addressing customer concerns with a solid grounding in mechanical and electrical systems. Technical judgment is essential in this fast-paced environment.

Key Responsibilities:

• Lead and coach field-service technicians effectively

• Schedule and coordinate all field service activities

• Monitor service requests and follow up with customers

• Collaborate with various departments for service needs

• Review and improve service performance metrics

Requirements:

• Demonstrated experience in field-service management

• Strong mechanical and electrical knowledge

• Proven ability to supervise and coordinate teams

• Effective communication and documentation skills

• Availability for travel to customer sites

Utilize your technical and leadership skills to enhance service operations and drive customer satisfaction.