Director, Pharmacy Operations

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

The Director, Pharmacy Operations Region will oversee the operations of Pharmacies in their respective region. Their role is to coach, develop and train pharmacy teams and actively drive the success of the pharmacy while ensuring a safe and effective pharmacy practice that provides exceptional patient care. The Director, Pharmacy Operations must have a passion for the business, solid operational experience and a desire to make a difference by helping colleagues to develop their skills, build accountability, drive results and provide a positive customer experience.

• Act as a liaison facilitating effective collaboration and communication with key stakeholders and ensure that national pharmacy standards and processes are implemented and sustained
• Proactively plan weekly store visits and activities based on key business priorities
• Partner with Pharmacy Teams to share insights into the competitive landscape (market share, volumes, programs, promotions, pharmacy talent)
• Monitor and review weekly projections and store labour management process with Pharmacy Manager to ensure proper allocation of hours and task management
• Execute business initiatives and ensure Pharmacies are equipped and prepared to implement, identify any gaps, and reporting back to the program administrator
• Build relationships and partner with stakeholders, such as District Managers and Store Managers/Franchisees, to ensure appropriate knowledge and understanding of business initiatives and important pharmacy items
• Work closely with the Store Manager/Franchisee/Labour Relations partner when dealing with disciplinary matters or other matters related to unionized colleagues, leveraging Pharmacy Manager to partner with counterparts as appropriate
• Collaborate with HR partner to actively build and manage talent, addressing underperforming colleagues, and participating in the recruitment process through interviews and identifying suitable candidates
• Support new pharmacy manager training and regularly follows up during the applicable probationary period and thereafter to ensure a successful onboarding
• Promote and support the execution of Patient Care Services and follow‑up on medication incidents
• Investigate, understand, review and identify critical financial metrics such as labour, inventory, growth opportunities, etc.
• Maintain budget shrink initiatives, manage returns and credits to suppliers, transmittals, inventory, third party and detailed follow‑up of dispensary operations
• Ensure compliance with provincial and federal pharmacy regulations as well as standard operating procedures and policies
• Strive for continuous improvement in sales and script growth and maintain a thorough understanding of the competitive landscape

• Bachelor of Science, Pharmacy (or equivalent) required
• Active licensure with the College of Pharmacists in BC is a strong asset
• 3-7 years of progressive, management related experience
• Solid understanding of Pharmacy landscape and retail industry
• Operational experience, preferably in multi‑unit locations
• Strong understanding of store…