Director of HR & Operations

Salary:  $135,000–$185,000 annually, based on experience and qualifications

About the Opportunity
Talent Renew Inc. has partnered with a well-established boutique commercial law firm in downtown Vancouver  to recruit a  Director of HR & Operations  to join their leadership team.

This is a senior leadership opportunity for an experienced HR and operations professional who enjoys a varied role and wants to have a meaningful impact on the firm's people, culture, operations, and long-term growth.

The firm offers a professional, collaborative, and supportive environment where teamwork, client service, accountability, and continuous improvement are highly valued.

The Role
The Director of HR & Operations will oversee the firm's broader management and administrative functions, including  human resources, financial administration, technology, marketing, facilities, risk management, and operational policies and procedures .

Working closely with the firm's Directors, lawyers, and staff, the successful candidate will provide strategic leadership while remaining hands-on in the day-to-day management of the firm.

Key Responsibilities
Leadership & Firm Management

Oversee the firm's overall management and administrative functions, including HR, financial management, IT, marketing, facilities, and administrative policies

Provide strategic and approachable leadership on human resources and personnel matters

Foster a culture of transparency, accountability, continuous improvement, collegiality, and trust

Build strong working relationships with lawyers and staff at all levels

Handle confidential and sensitive employee matters with professionalism, discretion, and integrity

Research, evaluate, recommend, and implement employment and administrative policies and procedures

Develop initiatives that strengthen firm culture, employee engagement, and collaboration

Human Resources & Talent Management

Oversee all HR operations, including recruitment, onboarding, benefits, compliance, performance management, compensation, and employee relations

Lead recruitment, interviewing, hiring, and onboarding of new staff

Coordinate annual staff performance reviews

Meet regularly with Legal Administrative Assistants and paralegals to address concerns and support professional development

Manage employee and associate departures, including offboarding and transition processes

Provide recommendations to firm leadership regarding salary increases and bonuses

Governance & Strategic Implementation

Prepare agendas for Directors' meetings and chair meetings as required

Maintain accurate meeting minutes and ensure follow-up on key decisions

Chair and facilitate various firm committees, including social, technology, and management committees

Ensure decisions made by firm leadership are implemented effectively and communicated appropriately

Serve as the firm's Chief Privacy Officer

Oversee the firm's technology systems, equipment, telecommunications, and related infrastructure

Evaluate existing systems and recommend improvements and enhancements

Coordinate software and hardware implementations and ensure appropriate training for lawyers and staff

Manage relationships with external technology consultants and service providers

Oversee the firm's physical facilities, furnishings, equipment, and office operations

Coordinate with landlords, contractors, architects, designers, vendors, and suppliers

Manage the firm's insurance portfolio, including renewals and claims

Address tenant-related requests and operational matters

Marketing, Communications & Events

Oversee internal and external firm events and initiatives

Coordinate participation in industry events

Manage client and holiday gift initiatives

Oversee the firm's website and digital communications

Coordinate publication of firm news, articles, announcements, and social media content

Additional Responsibilities

Lead and support special projects and operational initiatives as required

Identify opportunities to improve efficiency and strengthen internal processes

Provide ongoing support to firm leadership on strategic and administrative matters

Undertake other management responsibilities as required to support the firm's growth and objectives

Qualifications

Minimum 5 years of experience in management and administration , preferably within a professional services environment

Experience working within a  law firm or professional services organization  is strongly preferred

Strong understanding of human resources, operations, and organizational management

Excellent…