Team Lead, Sales

Armstrong Collective is the parent company of Rocky Mountaineer and Canyon Spirit, creating unforgettable rail journeys through some of the most breathtaking landscapes in Western Canada and the American Southwest. Guided by our values, Create Meaningful Moments, Be One Team, and Achieve Extraordinary Outcomes, we show up every day with pride, ownership, and a shared commitment to excellence. We work hard, support one another, embrace new possibilities, and celebrate growth, all in a respectful and inclusive environment where integrity, collaboration, and passion for the guest experience lead the way.

The Team Lead, Sales is responsible for leading, coaching, and developing a team of Vacation Consultants to achieve sales, service, and operational objectives while delivering exceptional guest and partner experiences. This role drives team performance through effective leadership, accountability, collaboration, and continuous improvement. Working closely with Sales Centre leaders and cross-functional partners, the Team Lead ensures alignment with organizational goals, supports team member development, and contributes to revenue growth and operational excellence.

The Team Lead, Sales reports into the Manager, FIT Reservations.

Candidates must have flexibility as the position may require rotating hours, including early mornings, evenings, weekends, holidays, and occasional overtime as required.

• Team Leadership & Development
• Lead, motivate, and develop a team of Vacation Consultants to achieve individual and team sales, service, and productivity goals.
• Provide regular coaching, mentoring, and timely feedback to enhance performance, capability, and engagement.
• Recognize and celebrate team member contributions while fostering an inclusive, high-performing team environment.
• Partner with team members to create and track individual development plans that support current performance and future growth.
• Facilitate onboarding, training, skill development, and knowledge-sharing opportunities across the team.
• Support performance management processes, including attendance management, performance improvement plans, and coaching interventions.
• Translate organizational priorities into clear team goals, expectations, and daily actions.
• Contribute to Sales Centre engagement initiatives that strengthen team culture and employee experience.
• Sales Performance & Business Results
• Lead the team in achieving and exceeding sales, revenue, conversion, and service performance targets.
• Monitor team and individual performance metrics, identify trends, and implement action plans to improve results.
• Create accountability for performance through goal setting, progress monitoring, and performance discussions.
• Promote and support sales campaigns, contests, and revenue-generating initiatives.
• Utilize available data and insights to support decision-making and identify opportunities to improve outcomes.
• Allocate resources and priorities effectively to support changing business demands and seasonal needs.
• Take timely and effective action to address performance gaps and operational challenges.
• Guest, Partner & Operational Excellence
• Ensure exceptional guest and travel partner experiences through proactive service leadership and issue resolution.
• Handle escalated guest and travel agent concerns and work toward timely, balanced, and solution-focused outcomes.
• Process and authorize booking-related adjustments, cancellations, and account inquiries within established guidelines.
• Provide operational leadership during opening, closing, weekend, and on-call coverage as required.
• Support after-hours irregular operations and emergency response activities during the operating season.
• Manage Resource Line and Team Lead communications to ensure responsive support for team members and stakeholders.
• Ensure policies, procedures, and operational updates are communicated consistently and effectively across the team.
• Collaboration & Cross-Functional Partnership
• Build strong working relationships across departments to optimize the guest journey and support sales effectiveness.
• Actively seek input, ideas, and feedback from stakeholders to improve processes and outcomes.
• Collaborate with leaders and business partners to identify, resolve, and elevate operational issues as appropriate.
• Maintain open communication and ensure stakeholders remain informed on matters of mutual importance.
• Foster an environment of trust, respect, and teamwork within and across functional…