Creative Lead

Who We’re Looking For

At Scale Pad, we hire thoughtful builders who want their work to matter. Our roles are designed for people who thrive on driving impact, see ambiguity as an opportunity, and believe that raising the bar is a team sport.

We don’t bring people in to run playbooks. We hire people who want to rewrite them. And in this role, you’ll get to do that, while shaping the future of managed services for our global partners. (That’s what we call our customers.)

At Scale Pad, we’re building more than software; we’re building confidence and clarity for the people who manage the technology businesses rely on every day.

Our mission: help MSPs evolve into MVPs (their clients’ most valuable partner). Our tools turn them from reactive service providers into strategic advisors through a consistent, scalable Customer Success motion.

Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue.

But our purpose goes beyond our software. We’re creating a workplace where curious, growth-minded people can do their best work, where ideas are valued, progress is shared, and everyone belongs. Together, we’re creating a future where MSPs don’t just keep businesses running, they help them thrive. We believe that when our partners succeed, we all do.

With offices in Vancouver, Toronto, Montreal, and Phoenix and a global-first mindset. Scale Pad has grown into a category leader trusted by 12,000+ partners across 60+ countries. We’ve been recognized for our products and corporate culture by MSP Today, G2, and Great Place to Work™, to name a few.

We’re looking for an experienced Creative Lead to help evolve and elevate Scale Pad’s brand in the MSP space. You’ll lead our in-house Creative team and be responsible for driving visual excellence across every touchpoint—from web, to advertising, to swag, and everything in between. We’re looking for someone with an AI-forward mindset: curious about emerging tools, thoughtful about where they add value, and grounded in strong creative judgment and craft.

This role is for someone who has experience building amazing brands in the B2B space and knows what’s expected, but isn’t afraid to challenge convention to make our creative a differentiator. You should love coaching creatives and know how to speak their language, but you should be just as comfortable rolling up your sleeves as a player-coach to get design work done too.

This role is a part of our Brand & Communications team, which combines Content, Creative, and Communications into a single powerhouse unit. You’ll have a front row seat to all of the amazing work being done, and will have the opportunity to shape and elevate it with design. This is a truly exciting role for the right person.

Get ready to go beyond order-taking. Your strategic responsibilities include:

• Manage and evolve our visual identity across Scale Pad’s master brand and digital channels, maintaining clear visual systems and guidelines that create a cohesive, distinctive, and scalable brand experience.
• Oversee and support the execution of all creative assets, including websites, digital ads, sales collateral, ebooks, conference booths, and more. You should be comfortable rolling up your sleeves as a player-coach and contributing from a design perspective.
• Lead and manage our multidisciplinary Creative team of designers, developers, and motion graphic artists—guiding their growth, coaching regularly, and fostering a high-performing (and fun) team culture.
• Triage and manage intake of creative requests from across the company, aligning priorities, seeking clarity when needed, and resourcing projects…