Program Manager, HealthWorks, Youth Project- Labour Market Training

Position: Program Manager, HealthWorks, Youth Project-Based Labour Market Training
Program Manager, Health Works, Youth Project-Based Labour Market Training

Details
Status

Term until May 28, 2027, Full-time - 35 hours a week (5 days a week)

Location

Posting Period

Job Description
The  Program Manager, Health Works  will work closely with Vancouver Community College (VCC), WorkBC Centres, program funders, and community partners to deliver the Medical Office Assistant Project-Based Labour Market Training (PBLMT) Program for youth 18-30 yrs facing multiple barriers to employment. The Manager is responsible for overseeing all aspects of program operations, including staffing, budgeting, invoicing, participant, recruitment, service delivery, achievement of contractual deliverables, and reporting on program outcomes and performance metrics.

The Program Manager will collaborate with VCC, WorkBC Centres, community partners, employers, and the funder to support successful program implementation and participant outcomes. This includes participating in the recruitment of participants, fostering strong partnerships, and ensuring effective communication among all stakeholders. In addition, the Program Manager will provide leadership and support to staff and participants by ensuring a clear understanding of program objectives, training requirements, and participant needs.

The role includes helping to address barriers to participation and learning, coordinating supports and referrals where appropriate, and fostering an inclusive, trauma-informed, and culturally safe environment that promotes participant success.

A key component of the role is developing and maintaining relationships with employers and community partners to create work experience and employment opportunities for participants, supporting successful transitions into careers within healthcare and medical office settings.

This position works closely with and reports to the Senior Operations Manager, Career Zone Youth Employment Centre.

What you'll be doing:
Operations and Service Delivery

Oversee the day-to-day operations, including 1:1 and group-based programming

Lead program design, implementation, evaluation, and continuous improvement to strengthen service quality and outcomes.

Ensure program meets deliverables, outcomes, timelines, and quality standards required by funders and the organization, by providing the vision, execution, and accountability.

Monitor operational performance and service consistency, addressing barriers to effective implementation.

Maintain accurate, confidential participant records in compliance with funder requirements and organization policies.

Implement cross-service stream practices and efficiencies as directed by the Associate Director.

Other duties as assigned.

Staffing, Scheduling, and Leadership

Provide direct supervision of front-line staff, including coaching, performance management, accountability for deliverables and staff development.

Hire, onboard, and supervise program staff to support participants.

Support training completion and staff readiness for high-quality service delivery and participant experience.

Provide hands-on front-line service delivery, as needed, to maintain continuity.

Budget Management, Reporting, and Compliance

Manage a comprehensive program budget to ensure fiscal accountability, providing detailed and accurate reports along with rationales to finance departments and program funders.

Oversee accurate documentation, data entry practices, and reporting processes to support performance monitoring, contract compliance, and YWCA policy.

Code, sign, and submit vender invoices to accounts payable promptly.

Community Engagement, Outreach, and Partnerships

Liaise with the Ministry funder, VCC, employers, and community partners

Build and maintain partnerships to strengthen service access,…