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Job Description & How to Apply Below
Customer Success Enablement Managers at Jobber build programs that strengthen Product Support and Customer Onboarding across B2B SaaS teams. Work from Toronto, Kitchener-Waterloo, Edmonton, or Vancouver.
Reporting to the Senior Manager, Success Enablement, this manager owns enablement end to end for Product Support and Customer Onboarding. The work combines playbooks, training programs, needs discovery, product positioning, and Next Best Action adoption. Programs connect learning with activation, adoption, retention, service quality, and qualified opportunities.
Key Responsibilities:- Own ramp, certification, and continuous development for specialists
- Build needs discovery and product positioning frameworks
- Create Support and Onboarding playbooks across channels
- Design in-person, virtual, and on-demand enablement content
- Report program performance against customer and commercial outcomes
- Experience in customer success, service, onboarding, or B2B SaaS sales
- Experience building playbooks and training programs
- Strong project management and workback planning skills
- Understanding of activation, adoption, retention, and expansion metrics
- Ability to collaborate across Product Marketing, Analytics, and leadership
Shape Jobber’s enablement strategy through playbooks, training, needs discovery, and measurable customer success outcomes.
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