Team Leader-Supervised Access Services; Maternity Leave Coverage

We are proud and honoured to provide services on the traditional, ancestral and unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), səlilwətaɬ (Tsleil-Waututh), kʷikʷəƛ̓əm (Kwikwetlem), Katzie and Kwantlen First Nations.

Westcoast Family Centres Society (WFC) is seeking a temporary, full-time, unionized Team Leader(Maternity Leave Coverage) to oversee Supervised Access (SVA) services in Vancouver and the North Shore. The Team Leader supervises SVA staff and coordinates safe, consistent service delivery across both areas. This position reports directly to the Manager of Programs and Services – Vancouver Coastal and is a 12-month maternity leave contract
.

Job Responsibilities
:

• Provide leadership, supervision, evaluation and support for SVA employees in Vancouver and the North Shore.
• Actively participate in the screening, hiring, and orientation of new employees.
• Assume professional responsibility for the quality of work delivered by individual SVA staff and the team.
• Foster and maintain a strong, safe, and supportive team environment.
• Work within the parameters of the collective agreement and WFC policies and procedures.
• Participate in financial management, monitoring and evaluation of SVA services.
• Participate in the accreditation and quality assurance of service delivery.
• Oversee SVA referrals, allocation, visit scheduling, case monitoring and reporting to meet agency quality standards and approved supervision requirements.
• Gather client and stakeholder feedback to support consistent quality of SVA services.
• Develop and maintain relationships with referring social workers, funders and community partners to support coordinated SVA delivery.
• Provide support during incidents and crisis situations arising in SVA services.
• Ensure compliance with legislation and regulation for both work environment and practice.
• Ensure the highest professional standards of ethics and confidentiality.
• Participate in the on-call rotation for out of hour services.
• Other duties related to SVA service delivery as required.

Skills You Bring :

• An ability to lead, coach, and maintain high performance standards, monitoring, and evaluating performance, and mentoring others to maximize their potential.
• Strong inter-personal skills, including highly developed empathic listening skills and an ability to effectively interact with people of all ages and cultural backgrounds.
• Creative problem solving and critical thinking skills, including an ability to work with others to find a mutually agreeable outcome.
• Strong organizational skills, including an ability to reprioritize and adjust to a changing environment.
• Excellent oral and written communication skills.
• An ability to work independently and as part of a team.
• Knowledge of MCFD and community resources for children, youth and families.
• Knowledge and experience working with Indigenous communities and partner organizations.
• Knowledge and experience supporting families facing challenges such as mental health concerns and substance use.
• A strong understanding of trauma-informed care
• Basic computer skills and knowledge of standard office software programs, with the ability to learn new applications as necessary, based on role responsibilities.
• This position will not carry a caseload except in an emergency.

Requirements:

• Bachelor’s degree in Social Work, Child & Youth Care, or a related field such as health or education.
• A master’s degree in a related field is an asset.
• Minimum five years of experience working with families or other vulnerable populations.
• Minimum one year of experience in a senior supervisory role, preferably in management.
• An equivalent combination of education and experience may be considered.
• Training…