Program Manager, Member Services

The British Columbia Association of Community Health Centres (BCACHC) exists to advance the Community Health Centre (CHC) model. The association engages, advocates for, and supports our member CHCs as an integral part of health and social services in their communities in BC. BCACHC supports member CHCs by offering a variety of consulting services, tools, and research to advance the development of CHCs in the province.

BCACHC currently has over 40 members.

We are looking for team members who cherish the opportunity to join a small and dynamic outcome focused team, with a desire to take part in purpose and value driven work that contributes to improving accessibility and quality in health care, especially for priority populations in BC.

Position Summary

Program Manager, Membership Services – 15 months part-time contract position with possibility of an extension.

Location:

Victoria or Vancouver

Reporting to the Director, Operations, the Program Manager, Member Services manages a portfolio of projects and programs designed to support Community Health Centres (CHC) members. This Manager supports the association in developing, executing, and evaluating strategies to engage and strengthen the association’s member network. This position ensures projects and programs are designed to meet member needs and are aligned with BCACHC strategic plan pillar goal to “empower and grow a strong, cohesive CHC network through capacity building, shared services and clear standards”.

Duties and Responsibilities

Membership Engagement & Communication

• Key liaison between the association and member CHCs.
• Member communications to both inform membership of BCACHC initiatives and identify member needs.
• Liaising with member organizations and community members to foster awareness and educate on BCACHC services, membership opportunities, policies, and service offerings.

Membership Support & Value Delivery

• Program and project design, implementation and management of services based on emerging needs and member feedback.
• Program/project management and measurement to ensure programs meet member needs, deliver value, and align with the BCACHC strategic goals.
• Financial management of relevant programs and services; budget development and management, reporting, and resource allocation.
• Policy and process development to support program and project management and governance.

Membership Operations and Management

• Membership processes and policies.
• Smooth operations of membership services.
• Liaising with member organizations to determine membership status, communicating policy and processes, and manage issues that may arise.

Some relevant programs include:

• Communications:
  Newsletter and bulletins, regular updates to members via focus groups, communities of practice discussions, etc.
• Membership: enrolment and onboarding, status reporting, membership database management, financial processes, etc.
• Communities of Practice: group planning and administration, evaluation, and reporting, etc.
• Research: identification of member services to fill gaps in support for CHC members; development of relevant proposals for approval.

Others

• Performs other duties as assigned.

Qualification

• Degree in business, social or health related studies.
• Equivalent education and experience may be considered.

Experience

• Knowledge and understanding of community health centres or similar B.C. non-profit health sector delivering primary care and wellness services using inter-disciplinary team-based care.
• Program and project management experience of not less than 5 years. Experience with project management tools, policy development and process design and implementation.
• Experience in budget management and resource allocation.
• Proven ability to work as a team member to align…