Planning & Operational Excellence Manager

Location: Remote within Canada

Compensation: Up to CAD $130,000

Great operations don't happen by accident—they're engineered.

We're seeking an experienced operational leader to transform planning, workforce optimization, and service delivery across a complex, fast-paced organization serving customers throughout the Americas.

This is a highly visible leadership role where you'll partner with senior leaders, lead a team of approximately 15 professionals, and use data, technology, and continuous improvement to improve operational performance, customer experience, and business results.

• Developing workforce planning and resource optimization strategies
• Balancing customer demand, capacity, and workforce utilization
• Leading a high-performing planning team while coaching and developing talent
• Driving operational excellence through process improvement and automation
• Using data and analytics to improve decision-making and operational performance
• Partnering with Operations, Sales, Technical, and Customer Success leaders to solve complex business challenges
• Identifying risks before they impact customers and implementing proactive solutions

We're looking for someone who has:

• 7+ years of experience in operations, workforce planning, scheduling, resource optimization, or service delivery
• 3+ years leading and developing teams
• Experience improving operational performance through process improvement and transformation initiatives
• Strong analytical and problem-solving skills
• Experience influencing senior leaders and working cross-functionally
• Advanced Excel skills and experience with enterprise planning or workforce management systems
• Excellent communication, leadership, and stakeholder management skills

• Fluent Spanish
• Fluent Portuguese

• French

This is an opportunity to influence how an international organization plans, prioritizes, and delivers work across the Americas.

If you're energized by solving complex operational challenges, leading high-performing teams, and building smarter, more efficient ways of working, we'd love to hear from you.