Manager, Volunteer Strategy and Engagement

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Location:

Ottawa, ON, CA, K1G 4J5 Edmonton, AB, CA, T6G 2R8 Brampton, ON, CA, L6T 5M1 Toronto, ON, CA, M5G 2M1 Dartmouth, Nova Scotia, CA, B3B 0H7 Vancouver, British Columbia, CA, V6H 2N9 Winnipeg, MB, CA, R3E 3R4 Calgary, AB, CA, T3N 1S5

This role requires a minimum of 40% on-site presence. Additional on-site work may be required based on business needs. On-site expectations are subject to change and may be adjusted on a temporary or permanent basis.

Job posting : 9455

Employment status: Regular full-time
Salary/Rate of pay:$114,800 - $135,100

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Application requirements:

• Your up-to-date resume.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page .

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

Canadian Blood Services is looking for a Regular full-time Manager, Volunteer Strategy and Engagement to join our dynamic Support and Operations team in our Donor Engagement and Corporate Reputation division.

In this role, you will strengthen the current volunteer program while leading its evolution through a nationally consistent approach to volunteer engagement. You will connect organizational priorities with meaningful volunteer experiences, working across regions and functions to guide the full volunteer lifecycle, strengthen policies and practices, and use data and feedback to improve outcomes. As a people leader, you will lead, coach, and develop a geographically dispersed team, creating clarity, accountability, and an inclusive environment where people can succeed.

This role will suit a collaborative, strategic leader who enjoys building partnerships, leading change, and turning complex needs into practical solutions.

• Drawing on your volunteer engagement expertise, you will develop and continually refine a national strategy and governance framework that supports donor experience, operational excellence, and network growth.
• Using your knowledge of the volunteer lifecycle, you will establish consistent approaches to recruitment, onboarding, training, engagement, recognition, performance, retention, screening, and risk management.
• Through inclusive people leadership, you will coach and develop a geographically dispersed team, build shared accountability, and create an engaged and collaborative working environment.
• With your ability to influence and build relationships, you will bring together operational teams, support functions, volunteers, and external partners to advance coordinated national priorities.
• Applying strong analytical and program management skills, you will define performance measures, interpret data and feedback, and translate insights into sustainable program improvements.
• By providing governance for volunteer management systems, learning standards, and data requirements, you will support consistent practices, informed decisions, and alignment with digital modernization initiatives.

• Post-secondary education in a relevant field (e.g., Volunteer Resources, Non-Profit Management, Business Administration, Human Resources, Leadership, or Social Sciences). An equivalent combination of education, training and experience may be considered.
• CVA certification or other volunteer management–related credentials are considered an asset.
• Proven leadership experience, including…