Retail Store Manager, Financial Services

Moomoo Financial Canada Inc. (MFC) is a subsidiary of FUTU Holdings Inc. (NASDAQ: FUTU), a global leader in online brokerage and wealth management solutions. Moomoo is one of the most trusted and innovative retail trading platforms, serving over 24 million active users worldwide. We offer an advanced, user-friendly trading platform for do-it-yourself traders, empowering them to take control of their financial futures.

At Moomoo Financial Canada Inc., we’re not just building a brokerage - we’re redefining how Canadians invest. As part of a global fintech leader, we equip investors with cutting-edge technology, market intelligence, and client experience that stands apart. Whether you’re new to investing or a seasoned trader, Moomoo offers the tools to trade smarter and grow faster.

Moomoo Financial Canada is hiring one Retail Store Manager for its first Vancouver location. The Store Manager will independently lead their assigned store while working closely with the other location and cross-functional teams.

The Store Manager is responsible for the ongoing performance of the assigned store, including team leadership, sales growth, client experience and relationships, daily operations, local marketing, and compliance. In addition, the Store Manager owns a portfolio of high-value clients across the Canadian market, delivering a premium relationship experience to sophisticated investors and supporting client retention, asset growth, and long-term relationship development.

We are seeking a hands-on, commercially driven leader who can launch and build a high-performing operation in a regulated financial services environment.

• Lead pre-opening preparations, including staffing, training, operating procedures, technology testing, vendor readiness, and launch activities.
• Manage daily store operations, including staffing, customer traffic, opening and closing procedures, technology, security, supplies, facilities, and overall store readiness.
• Manage approved project and operating budgets, review expenses and invoices, maintain business-continuity and incident-escalation procedures, and prepare regular management reports.
• Continuously improve store workflows, service standards, resource utilization, and the overall customer journey.

• Recruit, onboard, train, schedule, coach, and develop a client-facing team, setting clear expectations for sales, service, operations, and compliance.
• Build an accountable, collaborative, and high-performing culture through regular coaching, performance reviews, and development plans.
• Ensure employees complete all training and internal approvals required for their roles.
• Own store performance and lead the team in achieving approved client-acquisition, account-opening, account-funding, engagement, client-retention, asset-growth, referral-generation, and new-client-conversion targets, and other sales and operational KPIs.
• Develop and execute local sales plans and drive growth through walk-in traffic, referrals, partnerships, community outreach, events, and other approved channels.
• Monitor results, identify performance gaps, and coach employees on proactive engagement, platform demonstrations, follow-up, objection handling, and sales conversion.
• Own and grow a portfolio of high-value clients across the Canadian market, providing responsive service and supporting their ongoing platform, account, and funding needs.
• Serve as the key point of contact for priority clients throughout the client lifecycle, including onboarding, activation, ongoing engagement, service support, and long-term relationship management.
• Identify opportunities to deepen…