Job specializations:
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Management
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Customer Service/HelpDesk
Job Description & How to Apply Below
Lead enterprise SaaS Customer Success at Zipline, combining strategic leadership with hands-on execution in a fully remote company. Drive retention, renewals, and expansion across recognized retail brands.
As Director, Customer Success, you will lead Zipline’s Account Management function and report to the VP, Customer Success. You will shape customer coverage, strengthen relationships, and help evolve operations as the company grows globally. Success requires commercial acumen, cross-functional influence, and team development.
Key Responsibilities:- Lead and develop the Account Management team
- Own retention, renewal, and expansion outcomes
- Monitor customer health and address risks proactively
- Evolve coverage models, structures, and operating processes
- Champion AI and automation across workflows
- Significant enterprise SaaS leadership experience
- Experience managing managers in Customer Success or Account Management
- Proven retention, renewal, and expansion success
- Experience scaling global or multi-region teams
- Strong commercial acumen and independent judgment
Build Zipline’s high-performing Account Management function through customer retention, expansion, AI adoption, and trusted leadership.
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