Field Service Specialist

Location:

Vancouver - Pender St, Canada Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters.

And, together, each and every member of our aerospace team makes a difference. This is an onsite role at our Vancouver, BC client site.

Position Summary The Field Service Specialist is the Maintenance Engineering focal and is responsible for providing maintenance recommendations and technical assistance to both internal and external Line Maintenance teams on Thales IFEC Systems as it relates to operation, maintenance and troubleshooting.

• Provide IFEC Maintenance and Troubleshooting expertise (remotely or onsite) to Airline Line Maintenance teams
• Participate to system installation and retrofit activities on aircraft (including witnessing or running SIP or GFTP)

• Provide field support (including maintenance calls, customer support request, etc.) to help the timely dispatching of Aircraft with high level of IFEC system performances and customer satisfaction
• Investigate critical in service event (e.g. executive complaints, extended dark flights, etc.) and lead event to a resolution
• Provide, back office, Maintenance recommendations for non performing or Chronic aircrafts
• Identify systemic issues based on repetitive maintenance actions performed, feedback or reports from key stakeholders (including customer, cabin crew, line maintenance, engineering, etc.)
• Create, Update and Validate Technical Maintenance or Installation Data (MPD, AMM, SBs, SIP/GFTP)
• Prepare and distribute activity report to key stakeholder (e.g. PM, customer, executive management, …)
• Provide feedback and inputs for improvements of monitoring tools (ground tool, parser, on wing tool) and processes
• Will have to consistently learn and train on new products, new functions and performance issues by working closely with applicable departments such as Customer Support Engineering, Central Operations, Customer Programs and Repair Stations.
• Maintains the ability to travel on short notice to customer locations worldwide.
• Maintains a preparedness, and valid passport, for extended periods away from home location domestically or abroad.
• The preceding functions have been provided as examples of the type of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• High School Diploma or General Education Development (GED) Diploma minimum
• Must be able to read and interpret documents such as technical publications, flight line procedure, safety rules, operating and maintenance instructions, and procedure manuals.
• Must be capable of interpreting mechanical and electrical wiring diagrams.
• Must be available to be contacted outside of normal office hours to provide technical support to the organization on an “on-call” basis.
• The demand of the installation may require flexible and/or extended work hours to meet the release of the aircraft. Working hours may vary – flexibility required.
• Will have to be on the road for extended periods of time and to cope with and respect foreign customs and cultures.
• Will be required to travel to different Maintenance Repair Overhaul facilities as the needs of the service dictates, some locations may be in an unstable political environment.
• Must have a Valid Passport and the ability to travel outside the country in which the position is located

The individual must:

• Be a self-starter who can operate with minimal supervision in potentially less than optimal working environments
• Have demonstrated ability to work both independently and as a team member and provide regular status reports on issue progress.
• Have the ability to clearly communicate at…