Hardware Production Lead

Location:

Vancouver, BC (in person in Mt Pleasant)

Help us build the machine that builds our product.

At Reusables, we're making ‘reuse’ the easiest choice for businesses and communities. Our proprietary Smart Return Bin combines hardware, software, and IoT technology to power the circular economy, helping reduce waste and make reusable packaging practical at scale.

We've successfully designed, built, and deployed our hardware across North America and now we're entering our next chapter.

We're preparing to scale from approximately 50 deployed units to more than 200 over the next year, and we're looking for someone to build the production systems that make that growth possible.

This role is all about production excellence.

You’ll lead the people, suppliers, and production systems that ensure every Smart Return Bin is assembled, tested, and shipped to the highest standard.

If you're energized by manufacturing, supply chains, quality systems, and solving real-world hardware challenges, you'll probably love this role.

Production & Manufacturing

Every Smart Return Bin contains dozens of components sourced from multiple suppliers. Your role is ensuring every part, process, and person comes together to deliver reliable hardware at scale.

You'll:

• Oversee production, assembly, testing, and shipping
• Build scalable manufacturing processes
• Ensure production documentation remains accurate and up to date
• Keep production on schedule while supporting company growth

Quality & Reliability

You'll own our approach to testing, reliability, and continuous improvement.

You'll:

• Develop and evolve testing protocols
• Identify failure modes
• Analyze production and field incidents to improve reliability
• Drive corrective actions and preventative improvements
• Establish quality standards

Supply Chain & Procurement

Every Smart Return Bin contains dozens of components sourced from multiple suppliers.

You'll:

• Own supplier relationships and procurement strategy
• Build a supply chain that stays ahead of demand
• Manage inventory planning and component availability to support production timelines
• Evaluate suppliers based on quality, cost, and reliability
• Coordinate with customs brokers and external logistics partners

Continuous Product Improvement

This role is approximately 90% production and 10% product improvement.

We're not looking for someone to design entirely new hardware platforms.

Instead, you'll identify opportunities to improve reliability, reduce manufacturing cost, simplify production, and enhance existing products.

When deeper engineering work is required, you'll coordinate with external electrical, mechanical, and firmware specialists to move improvements forward.

Leadership

You'll lead our Hardware Technicians.

You'll:

• Coach and develop Hardware Technicians
• Create clarity through documented processes
• Balance workload and production priorities
• Build a culture of accountability, quality, and continuous improvement

Cross Functional Collaboration

Great hardware doesn't happen in isolation.

You'll partner closely with Product, Customer Success, Sales, Operations, and external partners to balance production priorities, customer needs, and ongoing product improvements.

Why Reusables?

We're a young, ambitious team building technology that has a real-world environmental impact.

We're serious about what we do, but we don't take ourselves too seriously.

No ego.

No unnecessary bureaucracy.

Just smart people solving meaningful problems together.

We're still a startup, which means things move quickly, priorities evolve, and new challenges appear regularly. If you enjoy creating clarity, building systems, and helping a company scale without losing what makes it special, you'll fit right in.

If you're excited about scaling production, building systems that last, and leading a team that's helping shape the future of reuse, we'd love to hear from you. Apply today - no cover letter required.

Requirements

You've:

• Taken a hardware product through manufacturing, assembly, testing, and shipment
• Managed suppliers, procurement, inventory, and production planning
• Built scalable manufacturing systems
• Led or developed technicians or production teams
• Worked with…