Hardware Production Lead

Help us build the machine that builds our product.

At Reusables, we're making ‘reuse’ the easiest choice for businesses and communities. Our proprietary Smart Return Bin combines hardware, software, and IoT technology to power the circular economy, helping reduce waste and make reusable packaging practical at scale.

We've successfully designed, built, and deployed our hardware across North America and now we're entering our next chapter.

We're preparing to scale from approximately 50 deployed units to more than 200 over the next year, and we're looking for someone to build the production systems that make that growth possible.

This role is all about production excellence.

You’ll lead the people, suppliers, and production systems that ensure every Smart Return Bin is assembled, tested, and shipped to the highest standard.

If you're energized by manufacturing, supply chains, quality systems, and solving real-world hardware challenges, you'll probably love this role.

Every Smart Return Bin contains dozens of components sourced from multiple suppliers. Your role is ensuring every part, process, and person comes together to deliver reliable hardware at scale.

You’ll:

• Oversee production, assembly, testing, and shipping
• Build scalable manufacturing processes
• Ensure production documentation remains accurate and up to date
• Keep production on schedule while supporting company growth

You'll own our approach to testing, reliability, and continuous improvement.

You’ll:

• Develop and evolve testing protocols
• Identify failure modes
• Analyze production and field incidents to improve reliability
• Drive corrective actions and preventative improvements

Every Smart Return Bin contains dozens of components sourced from multiple suppliers.

You’ll:

• Own supplier relationships and procurement strategy
• Build a supply chain that stays ahead of demand
• Manage inventory planning and component availability to support production timelines
• Evaluate suppliers based on quality, cost, and reliability
• Coordinate with customs brokers and external logistics partners

This role is approximately 90% production and 10% product improvement
.

We're not looking for someone to design entirely new hardware platforms.

Instead, you'll identify opportunities to improve reliability, reduce manufacturing cost, simplify production, and enhance existing products.

When deeper engineering work is required, you'll coordinate with external electrical, mechanical, and firmware specialists to move improvements forward.

You'll lead our Hardware Technicians.

You’ll:

• Coach and develop Hardware Technicians
• Create clarity through documented processes
• Balance workload and production priorities
• Build a culture of accountability, quality, and continuous improvement

Great hardware doesn't happen in isolation.

You'll partner closely with Product, Customer Success, Sales, Operations, and external partners to balance production priorities, customer needs, and ongoing product improvements.

• Taken a hardware product through manufacturing, assembly, testing, and shipment
• Managed suppliers, procurement, inventory, and production planning
• Built scalable manufacturing systems
• Led or developed technicians or production teams
• Worked with complex hardware products containing mechanical, electrical, and electronic assemblies
• Balanced technical understanding with strong operational leadership

• Products in the 100 to 1,000+ unit production range
• Complex hardware valued between approximately $2,000 and $10,000 per unit
• Customs, tariffs, or international sourcing
• Growth-stage companies scaling manufacturing operations
• Hardware deployed in demanding real-world environments

• You enjoy bringing order to complexity
• You naturally think in systems instead of quick fixes
• You stay calm when priorities shift

We're a young, ambitious team building technology that has a real-world environmental impact.

We're serious about what we do, but we don't take ourselves too seriously.

No unnecessary bureaucracy.

Just smart people solving meaningful problems together.

We're still a startup, which means things move quickly, priorities evolve, and new challenges appear regularly. If you enjoy creating clarity, building systems, and helping a company scale without losing what makes it special, you'll fit right in.

• Salary: $90,000 to $115,000 CAD
• Stock options
• Comprehensive health and dental benefits
• Unlimited vacation policy
• Full-time, in-office role based in Mount Pleasant, Vancouver