Senior Technical Account Manager; Strategic Accounts & Partnerships

Your New Role and Team

Sanctuary deploys its Embodied Intelligence Platform on industrial hardware into customer facilities. Our largest customers are global logistics, retail, and manufacturing operators — organizations that buy on operational evidence, not on a pitch deck, and that expand only when a first cell has proven itself on their floor.

This role is the technical owner of those relationships. You will sit between the customer's operations and ML teams and our Solutions, Deployment, and Research teams, translating real work — the tasks, cycle times, and constraints of a live facility — into deployable cells, and translating what we learn back into product direction. You will also be the front door for partnership requests, qualifying integrators, OEMs, and technology partners against what our stack actually needs.

Reporting to the Commercial team but you will work with Solutions, Deployment, Product Launch, Research/ML, Partnerships

• Own a portfolio of strategic enterprise accounts end to end — from first technical discovery through pilot before handing over for scaling and deployment, and multi-site fleet expansion.

• Run the consultative motion: map customer operations on-site, identify the tasks where dexterous manipulation actually pays, and build the business case (throughput, cost-per-task, ROI, payback) that survives their finance review

• Translate operational requirements into technical scope Solutions and Deployment can execute against — task definition, cell design inputs, data collection plans, and acceptance criteria the customer signs

• Drive 1–2 strategic projects per year that come out of these accounts in conjunction with the customer success team — a lighthouse deployment, a new task category, a multi-site expansion framework — as the accountable stakeholder who unblocks and delivers, not as a coordinator

• Own the technical narrative with the customer's automation, ML, and engineering leaders: how the platform learns, how teleoperation and demonstration data become policies, what imitation learning and behavior cloning do and do not solve today, and where the capability boundary sits

• Manage inbound and outbound partnership requests — potential technology partners, automation OEMs, infrastructure and data partners — qualifying technical fit against the stack.

• Feed structured customer requirements back into the product and research roadmap — which tasks matter, and what dexterity, reliability, and autonomy thresholds unlock the next tranche of spend

• Own the account forecast, expansion pipeline, and commercial structure for your portfolio in partnership with BU leadership

• Engineering or Economics degree + industry experience and exposure to robotics, manufacturing or warehouse customers, physical AI systems.

• Working fluency in modern robot learning: imitation learning, behavior cloning, demonstration and teleoperation data collection, policy evaluation, and multimodal foundation models.

• 5-7+ years in technical account management, solutions engineering, or consultative enterprise sales for robotics, industrial automation, ML platforms, or capital equipment

• Demonstrated working with large multinational accounts — e.g Amazon, Toyota, Novartis etc. and peers at that scale, but also smaller boutique companies.

• Experience qualifying, structuring, or running partnerships with technology vendors.

• Consultative discovery — able to stand on a distribution centre or plant floor, watch a process, and say precisely where the technology fits, where it does not yet, and what would change that

• Numerate and cost-aware; can build and defend a throughput and ROI model in front of a customer's finance and operations leadership

• Understands the…