Strategic Communications Manager

Description
Our Story &

Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice.

Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers.

We’vemade bold commitments to become net-zero by 2040 across all mortgages and loans, andwe’reactively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada,we’reproud to be consistently recognized as one of the country’s Top Employers.

Your Role in Supporting Our Members:
As a  Strategic Communications Manager  , you will be responsible for developing and executing Vancity’s integrated communications strategy across both internal and external audiences. You will provide strategic counsel to senior leaders, support organizational transformation initiatives, manage issues and crisis communications, and ensure consistent, effective messaging across all channels. This role plays a critical part in enhancing employee engagement, protecting and strengthening Vancity’s reputation, and advancing strategic business objectives.

We are seeking an experienced communications leader who excels at strategic thinking, stakeholder engagement, executive advisory work, and managing complex communications initiatives.

This is a  Full-time, Permanent  role based at our  Vancity head office  and will report directly to the  Director, Enterprise Communications  . The successful candidate will be expected to work on-site regularly to support collaboration, events, and business needs, with flexibility for hybrid work where appropriate.

How You'll Make an Impact:

Developing and leading the execution of an integrated communications strategy that supports business goals, transformation initiatives, and brand expression

Advising senior leaders on communication approaches for sensitive, complex, and high-profile issues

Overseeing internal and external communications programs to ensure consistency, clarity, and alignment with organizational values

Managing proactive media relations, public relations initiatives, and thought leadership opportunities for Vancity and its subsidiaries

Leading issues management and crisis communications activities to mitigate reputational risk

Supporting strategic stakeholder relations and enterprise brand messaging initiatives

Fostering employee engagement through transparent,timely, and effective communication programs

Building strategic partnerships across the organization to support business objectives and organizational priorities

Identifying project and employee impacts and developing communication plans that support successful change adoption

Monitoring, measuring, and reporting on the effectiveness of communication strategies, campaigns, and initiatives

What You’ll Bring to the Team:

Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, Business Administration, or a related discipline

Minimum 8-10 years of progressive experience in corporate communications, public affairs, public relations, employee communications, or a related field

Experience developing and executing enterprise communications strategies across internal and external audiences

Demonstrated success providing communications counsel and strategic advice to senior executives and leadership teams

Strong experience managing media relations, issues management, crisis communications, and reputation management initiatives

Exceptional written, verbal, presentation, and stakeholder engagement skills

Experience leading complex communications programs in large, dynamic organizations

Accreditation or certification through IABC, CPRS, or a related professional organization is considered an asset

Extra Skills That Set You Apart:

Experience supporting organizational transformation and large-scale change initiatives

Experience with in financial services, credit unions, or other highly regulated industries

Experience leading communications measurement, analytics, and reporting programs

You’ll Thrive Here If You Are:

Strategic  – You connect communications initiatives to broader business objectives and…