Associate Director Internal Communications and Client Services

We acknowledge that Vancouver Community College (VCC) is located on the traditional unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) peoples who have been stewards of this land from time immemorial.

For over 55 years, VCC has been a leader in innovative, experiential post-secondary learning. We’re one of

B.C’s top employers and we are proud to inspire students to discover their passions, gain essential skills, and learn what it takes to succeed in a competitive workforce.

At VCC, we respect and celebrate our differences, and are committed to the work of decolonization, accessibility, and inclusivity for all. Be a part of creating an inclusive community that provides equitable opportunities for Indigenous and diverse representation, participation, and success for everyone.

POSITION SUMMARY
Reporting to the Executive Director, Marketing & Communications, the Associate Director, Internal Communications and Client Services leads and manages all internal communications for VCC, project management of executive strategic initiatives and marketing engagement with internal clients (corporate services and schools).

This position manages a comprehensive portfolio of marketing and pan-institutional strategic initiatives involving a multitude of internal and external stakeholders and is responsible for workflow planning, resourcing, implementation, ongoing operations and evaluation of project deliverables and achievement of strategic goals and objectives.

The Associate Director leads a diverse team of marketing and communication professionals.

This is a temporary position ending April 10, 2028.

JOB RESPONSIBILITIES
Operational Planning, Portfolio and Project Management

As part of the leadership team, contributes to the overall leadership of Marketing and Communications and participates in the development of strategic initiatives and operational plans for assigned portfolio.

Develops strategic direction for the Colleges’ internal communications and marketing using best practices to drive brand activation. Ensures proactive planning and message alignment to support the VCC’s vision and strategy.

Provides leadership and project management for a portfolio of strategic initiatives and marketing projects.

Leads project planning including defining project scope, goals and objectives, schedule, budget, risk planning, resourcing, communication/change management plans, and status reporting to project sponsors, the executive and project stakeholders.

Monitors project tasks, schedules, budgets, and status of deliverables to meet project goals and objectives and completes project closing tasks, including project evaluations results assessment.

Communicates project information and recommendations, such as project progress, and data findings, issues that may impact project milestones, work planning activities, and communication strategies to the project sponsor, team, Executive office and stakeholders.

Develops and supports the execution of communication strategies to report on completion of key project milestones and outcomes to the College community based on agreed upon communications plans.

Accesses sensitive and confidential information related to project requirements (such as Senior Executive correspondence, partnership Memorandum of Agreements, project marketing and event information prior to public disclosure, capital funding details, employee/donor/alumni information, project financials and budget details).

Liaises with a variety of internal and external stakeholders such as schools and departments, external project partners, and Board of Governors.

Responds to requests and inquiries for project-related information, including correspondence and documents of a…