Manager, Internal Communications

Manager, Internal Communications

Job Description

Position:  Manager, Internal Communications

Reports to:

VP People, Culture and Safety

The Manager, Internal Communications plays a key role in how Harbour Air connects with our people, bringing clarity, consistency, and intention to how we communicate.

Aligned to our vision of being BC’s most trusted, innovative, and sustainable regional airline, this role partners with leaders across the business to shape clear, trusted messaging that reflects our values and supports a strong employee experience.

Working closely with the People, Culture & Safety team, Commercial leadership, and the executive team, this role sets the direction for internal communications—evolving our intranet, improving how information flows, and supporting leaders through change.

Ultimately, this role helps bring our mission and purpose to life by ensuring our people feel informed, connected, and engaged in delivering safe, reliable, and enjoyable travel across BC.

WORK HOURS:

Mon – Fri

LOCATION:

555 Burrard, Vancouver BC (Bentall Tower
2)

TERM:  Full-Time

DEPARTMENT:  People, Culture and Safety

COMPENSATION AND BENEFITS:
Competitive salary (including performance bonus), health and dental benefits, flight perks (including buddy passes and global inter-airline partnerships), discounts at local restaurants and partner organizations, staff events and much more!

Responsibilities and Expectations
Internal Communications & Employee Connection

Translate business decisions into clear, simple messaging for employees across all functions and bases

Improve consistency and reduce fragmented communication across the organization

Support delivery of company-wide updates, leadership communications, town halls, employee forums, and culture, engagement, and safety messaging

Develop and execute change management communication plans for organizational initiatives, ensuring employees are informed, aligned, and supported at every stage of transition

Build and maintain communication frameworks and toolkits that enable consistent change messaging across all bases and functions

Help establish more effective two-way communication channels

Communication and Strategic Delivery

Develop and execute internal communications aligned with Harbour Air priorities

Advise the VP, People, Culture & Safety and Senior Leadership on messaging and communication approaches

Personally draft and deliver key communications, including leadership messages and company updates

Intranet & Communication Platforms

Lead requirements gathering, vendor selection, and implementation of a new intranet platform

Ensure the platform is accessible, mobile-friendly, and effective for a diverse workforce

Establish structure, governance, and content standards

Improve overall communication channels to create a clearer source of truth

Change Communications

Support communication planning and major initiatives

Draft communications that provide clarity and context during periods of change

Help leaders communicate effectively with their teams through transitions

Leadership Enablement

Support leaders with tools and guidance to communicate more effectively

Help improve consistency and clarity in how leaders share information with their teams

This role may be asked to carry out additional tasks, projects, or responsibilities as required, in alignment with the scope and level of the position, to meet changing business needs.

Qualifications / Assets

Bachelor's degree in communications, Public Relations, Journalism, Marketing, or a related discipline (or a combination of equivalent education and experience)

6–10+ years of progressive experience in internal, or corporate communications, or a related field

Exceptional writing, editing, and storytelling capability — able to translate…