Senior Technical Program Manager Marketing

Drive marketing program strategy with AI and cross-functional leadership at Scribd, Inc. through Scribd Flex and occasional in-person collaboration.
As a Senior Technical Program Manager, you will own execution across Customer Operations and Brand Marketing. You will connect marketing, product, engineering, and customer experience teams. Your work will shape roadmaps, workflows, tools, and operational models.

Key Responsibilities:

Own strategy and execution across Customer Operations and Brand Marketing
Build trust across customer experience, marketing, engineering, and executive stakeholders
Prioritize projects by customer impact and team capacity
Connect brand strategy with product releases and communications
Lead complex programs, timelines, metrics, and mitigation strategies
Requirements:
5+ years in program management, operations, or equivalent technology roles
Experience navigating ambiguity and complex organizational dynamics independently
Experience partnering across customer operations, marketing, product, and engineering
Hands-on AI experience and a viewpoint on program management’s evolution
Excellent communication, analytical, problem-solving, and interpersonal skills
Bring customer-first judgment, AI experience, and structured program leadership to Scribd, Inc.’s marketing organization.