Associate Philanthropy Officer, Annual Giving

As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date.

About Covenant House Vancouver

Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at-risk of experiencing, homelessness. We provide support to young people age 16 to 24 who have experienced a wide range of early life and ongoing, complex trauma; including physical, sexual and emotional abuse and neglect. Our purpose is to serve all youth, with absolute respect and unconditional love, to help youth experiencing homelessness, and provide a safe and supportive environment for all youth in need.

Working at Covenant House will be one of the most meaningful things that you’ll do in your life. However, you will be confronted with significant issues in this work and frankly, this work is not for everyone. In the course of doing your work, particularly for those doing frontline work, you will be exposed to the trauma of others. The youth we serve may also experience overdose, physical harm perpetuated by self or others and even death.

Because we provide a relational model of care, the harms our youth experience can impact us in varying degrees.

While we provide training for youth workers on avoiding what we call vicarious trauma (namely, the trauma you can experience or take on by hearing other’s traumatic stories), and a generous allowance for counselling, it is still difficult work that can and does take its toll on many employees. Self-awareness and self-care are key. Some candidates and employees decide during the recruiting and probationary periods that this work isn’t for them, and that is totally fair.

We will provide more information on vicarious trauma during recruiting and on-boarding, to help you decide if Covenant House is the place for you.

The Associate Philanthropy Officer, Annual Giving is an integral member of the Philanthropy team, responsible for delivering a personalized donor experience and implementing fundraising strategies that engage and retain donors giving between $500 and $999 annually. As an important point of contact for this portfolio, they build meaningful relationships with these donors where possible. The role also provides administrative and operational support to the Annual Giving and Mid-Level Giving teams, helping to advance Covenant House Vancouver’s (CHV) fundraising goals.

• You will manage donor relationships and be an important point of contact, delivering exemplary customer service to donors in the annual and monthly DM+ portfolios. You will be responsible for executing a fully developed fundraising strategy that incorporates cultivation, stewardship, and solicitation using the phone, email, and mail. You will proactively look for opportunities to improve a donor’s experience when they support CHV.
• Using your superior customer service skills, you will answer the general donations phone line in a warm and helpful manner to assist donors with their requests and concerns, adding notes to CHV’s database regarding calls and follow-up tasks.
• You will support the Manager, Direct Marketing, and the Annual Giving and Mid-Level Philanthropy Officers with administrative tasks. This includes but is not limited to, making thank you calls, emailing and mailing tax receipts, completing mail mergers and mailing donors, and Raiser’s Edge data entry.
• You will effectively manage competing priorities, balancing multiple projects and deadlines while maintaining a high level of accuracy and donor service.
• You will learn about youth stories and updates to…