Bilingual Clinical Care Coordinator Spartan Wellness

Company:
Spartan Wellness

Recruiting Company:
Hello Hired Inc

Employment Type:

Full-Time, Permanent, Remote – Canada

Hours:

Monday–Friday, 8:00 a.m.–4:00 p.m. EST

Salary: $47,000–$55,000 annually + benefits

Start Date:

ASAP

Spartan Wellness is a growing Canadian virtual healthcare organization focused on helping patients navigate complex care journeys through coordinated, accessible and patient‑centred healthcare.

As our team continues to grow, we're looking for a Bilingual Clinical Care Coordinator to join our remote Operations team.

This is an ideal opportunity for someone who understands the healthcare environment but is interested in moving into a more administrative, care‑coordination‑focused position.

You may currently be an RPN, nurse, medical administrator, care coordinator, case manager, care manager or healthcare professional who enjoys organizing the pieces behind patient care and making sure nothing gets missed. Fluency in both English and French is required for this position.

The Clinical Care Coordinator helps ensure that patients move smoothly through every stage of their care journey. You'll work closely with Nurse Practitioners, patients, administrative team members, insurers and external healthcare providers to make sure appointments, documentation, referrals, prescriptions, labs, insurance requirements and follow‑ups happen when they're supposed to.

Think of yourself as the person keeping all the moving pieces of a patient's care plan organized and on track.

You will not be managing employees. Instead, you'll be managing patient casework, documentation and follow‑up. This is primarily an administrative role, but having a healthcare or clinical background is important because you'll regularly be reviewing medical documentation, prescriptions, diagnoses, treatment plans and insurance‑related information.

• Serve as a key point of contact for patients throughout their care journey
• Work closely with Nurse Practitioners to ensure care plans are followed and next steps are completed
• Track patient follow‑ups, appointments, referrals, labs, imaging, prescriptions and outstanding clinical documentation
• Coordinate external consultations, treatment providers and Independent Medical Examinations (IMEs)
• Identify missing information or potential delays and proactively follow up
• Help ensure patients don't fall through gaps in communication or administration
• Support patients with virtual appointments, telehealth technology and navigating their next steps

• Review and organize medical documentation, clinical records and patient information
• Gather historical medical records and required supporting documentation
• Update digital patient records accurately
• Review documents and letters being prepared for insurance providers
• Track outstanding documentation and follow up with the appropriate patient, provider or insurer
• Support the clinical team by keeping NP task lists and follow‑ups organized
• Help reduce administrative backlog for Nurse Practitioners
• Maintain detailed trackers and ensure assigned tasks are completed

• Communicate with insurers and other third‑party stakeholders regarding patient documentation and care requirements
• Support documentation submitted to organizations such as Veterans Affairs Canada and Medavie Blue Cross
• Identify missing documentation or barriers that may delay insurance approval
• Coordinate IME documentation, appointments and reports
• Assist with insurance‑related follow‑up, denials, appeals and outstanding information
• Ensure documentation is complete and submitted within required timelines