Quality Assurance Lead, BC Health Workday

Quality Assurance Lead, BC Health Workday

Role Summary

In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone  such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The BC Health Workday Program is a provincial initiative with seven participating BC health organizations (FHA, IHA, ISLH, NHA, PHC, PHSA and VCHA). The program began in 2023 to implement a Human Capital Management System (HCMS) software solution as part of the to transform HR services. Designed by Workday Canada, the new provincial platform will replace existing HR and payroll systems in the health organizations with a single, unified technical system that will standardize and modernize HR and payroll services.

It is a significant transformation in BC and is vital to the sustainability of BC’s health system.

The Quality Assurance Lead is accountable for leading all aspects of quality planning and assurance within the BC Health Workday Program Management Organization (PMO). Reporting to the Manager, Quality, Risk and Issue Management, this role ensures that deliverables across all program workstreams consistently meet defined quality standards, acceptance criteria, and governance requirements before advancing to subsequent stages. By embedding quality expectations directly into program practices, the Quality Assurance Lead plays a critical role in safeguarding outcomes, strengthening governance discipline, and ensuring readiness for deployment.

The role is responsible for developing and maintaining quality plans, establishing acceptance criteria, and monitoring key metrics that confirm deliverables are complete, accurate, and aligned with program objectives. The Quality Assurance Lead provides guidance and consultation to project staff, Health Organizations, vendors, and contractors to clarify expectations, resolve concerns, and reinforce accountability for delivery excellence. This role also supports governance decision-making by ensuring that no deliverable progresses without meeting program standards or having exceptions formally documented and resolved.

The Quality Assurance Lead reinforces confidence in program outputs and ensures the program is positioned for successful audit and external assurance review.

Key Accountabilities