Product Quality Manager

Design made simple for the modern home. Our passion lies in furniture and design, and it is the fuel that drives our business. We are a family-run company and aim to maintain this as we continue to rapidly grow. We’re entrepreneurial. We challenge the status quo, aren’t afraid to try new ideas, and we leverage our agile structure to make smart decisions and find new opportunities.

We’re a people-first company and what we do wouldn’t be possible without our customers. For this reason, we like to say that our collections are always customer curated. Join our flexible work culture and team of creative and passionate individuals.

Reporting directly to the Product Development & Sourcing Manager, the Product Quality Manager is responsible for ensuring consistent, durable, and well-constructed furniture across our global supplier base. This role owns product quality from early design review through production and shipment, while establishing and maintaining company-wide quality standards and specifications. The Product Quality Manager leads a small team of Asia-based quality staff, oversees third-party in-country QC representatives, and works closely with internal teams and factory partners to drive continuous quality improvement.

• Develop, document, implement, and maintain company-wide quality standards and specifications for furniture construction and materials, including hardware, construction methods, joinery, tolerances, and material requirements.
• Establish clear, practical, and repeatable quality guidelines for use by factories, internal product and sourcing teams, and Asia-based quality staff.
• Continuously refine quality standards based on defect rates, field issues, product performance, and learnings from production.
• Oversee testing protocols and verify results against established specifications to ensure products meet applicable regulatory, safety, and quality requirements.
• Partner with the Product Development team to review product designs and construction drawings before sample production, identifying potential quality, durability, construction, and safety risks early in the development process.
• Recommend practical alternatives and work collaboratively with internal teams and factories to resolve identified issues before samples are produced.
• Conduct detailed quality assessments of product samples, either in person or virtually, evaluating durability, construction integrity, functionality, and finish against company standards.
• Approve samples for production or identify required revisions before approval.
• Review packaging design and execution to help prevent product damage during shipping and handling, partnering with factories to address recurring packaging and transit issues.
• Oversee the accuracy and completeness of final quality control reports for production orders and ensure documentation accurately reflects production quality and compliance with established standards.
• Investigate products with high incidence or defect rates and lead root-cause analysis in collaboration with factories and internal stakeholders.
• Develop and implement corrective and preventive actions to address recurring issues and drive long-term product and supplier quality improvement.
• Serve as the primary product owner for Qarma, overseeing system configuration, workflows, and data standards to support end-to-end quality processes.
• Drive effective and consistent use of Qarma across Asia-based quality teams, internal stakeholders, and factory partners, as applicable.
• Continuously improve Qarma data quality, reporting, and system usage to support issue tracking, root-cause analysis, supplier performance management, quality trend visibility, and decision-making.
• Act as the liaison between internal users, factories, and the Qarma software provider to define requirements, drive enhancements, and resolve system-related issues.
• Manage and support a small team of quality staff based in Asia, providing direction, training, and accountability for day-to-day quality operations.
• Oversee third-party in-country QC representatives and ensure inspection activities and reporting align with company quality expectations.
• Coord…