QA Manager

We are seeking a QA Manager to build, own, and continuously mature the quality assurance function s is both a strategic and hands-on leadership role — you will define how QA operates across all delivery pods, establish the standards, frameworks, and tooling that QA Analysts execute against, and ensure consistent delivery quality across every client engagement. You will work closely with QA Analysts, Engineering Leads, Business Analysts, Project Managers, and the Systems Architect to embed quality throughout the delivery lifecycle — from Discovery through to post-launch.

• Define and own Teifi's QA methodology, standards, and best practices across all projects and delivery pods.
• Establish the test strategy framework that QA Analysts use to tailor approaches per engagement — covering scope, complexity, risk profile, testing phases, timelines, entry/exit criteria, and resource requirements.
• Drive and enforce risk-based testing strategies, ensuring test effort is consistently prioritized toward high-impact areas across all pods.
• Own test environment strategy in collaboration with the Systems Architect and Engineering Leads — defining standards for environment readiness, feature flag configuration, production-aligned settings, CI/CD pipeline dependencies, and data seeding.
• Build and maintain reusable test frameworks, templates, checklists, and QA tooling to enable efficient and consistent execution by QA Analysts.

• Define standards and templates for test case creation, ensuring QA Analysts produce cases that thoroughly cover functional requirements, edge cases, and user journeys.
• Own and maintain the test case repository strategy — ensuring cases are versioned, organized, and reusable across projects and sprints.
• Perform hands-on QA on complex or high-risk features, integrations, and platform migrations.
• Step in as primary QA executor on projects where a dedicated QA Analyst is not assigned, or during peak delivery periods to ensure quality coverage is maintained.
• Review and approve test plans and test cases produced by QA Analysts before execution.
• Own design artifact review processes, ensuring wireframes and high-fidelity mockups are reviewed for quality issues before they reach development.
• Establish standards for accessibility testing compliance (WCAG) and performance testing (page load times, throughput validation) across engagements.

• Define and own the defect management process and lifecycle — from identification through resolution and verification — ensuring QA Analysts follow consistent triage, severity classification, and reporting standards.
• Establish defect tracking tooling, processes, and metrics infrastructure to systematically capture defect rates and quality data across all pods.
• Define and track QA metrics across pods, including defect rates, test coverage, stories passed first time, and other quality indicators.
• Produce and own quality reporting — providing stakeholders and leadership with visibility into test outcomes, coverage levels, outstanding risk, and overall quality health.
• Drive continuous improvement by analyzing systemic quality issues and implementing process changes to prevent recurrence.

• Define and enforce the Definition of Done across all delivery pods, holding teams accountable to agreed quality standards.
• Own the sprint QA sign-off process, ensuring QA Analysts have clear criteria and authority to formally confirm deliverables meet the required quality bar.
• Build and maintain the go-live QA checklist, providing a structured final quality gate before production deployment.
• Lead go-live readiness assessments and sign-off across projects, coordinating with…