• Deliver exceptional customer service and respond to resident inquiries and service requests
• Foster positive resident relationships and a welcoming community environment
• Market and lease available suites, conduct showings, screen applicants, and complete tenancy documentation
• Facilitate credit and reference checks through Yuhu
• Coordinate move-in and move-out inspections and maintain resident records
• Manage amenity room and elevator bookings and conduct inspections
• Oversee day-to-day property operations and common-area and building-system maintenance
• Conduct building inspections and identify preventative maintenance opportunities
• Coordinate building deficiencies, repairs, and maintenance projects
• Perform minor repairs, touch-up painting, cleaning, and general maintenance
• Manage contractor, trade, and service-provider relationships
• Monitor HVAC, electrical, plumbing, mechanical, and structural systems
• Notify Property Management of major repairs and capital maintenance needs
• Collect, reconcile, deposit, and record rent payments, arrears, and resident charges
• Maintain building accounts, records, documentation, inventory, and supplies
• Ensure compliance with the Residential Tenancy Act and applicable legislation
• Issue breach and eviction notices and attend arbitration hearings
• Maintain building security and resident, visitor, and contractor safety
• Administer the Building Emergency Response Plan and test emergency systems monthly
• Prepare incident reports and respond to after-hours emergencies
• Manage building access systems, suite fobs, and enter phone systems
• Provide vacation relief coverage across Wesgroup’s residential rental portfolio
• Collaborate with Property Management and internal teams
• Perform additional assigned duties
Requirements
- 2+ years of experience in residential property management, building operations, hospitality, or a related customer-facing environment
- Strong knowledge of the Residential Tenancy Act and applicable housing regulations
- Exceptional customer service and relationship-building skills
- Experience leasing residential rental properties and managing resident relations
- Experience coordinating contractors, trades, and maintenance activities
- Working knowledge of HVAC, electrical, plumbing, and life-safety systems
- Experience with Yardi and Yuhu is considered an asset
- Strong organizational, time management, and problem-solving skills
- Excellent verbal and written communication skills
- Bookkeeping, accounting, or administrative experience is considered an asset
- Ability to work independently while contributing effectively in a team environment
- Demonstrated professionalism, discretion, and ability to maintain confidentiality
- Ability to work evenings and weekends when required
- Physically capable of painting, cleaning, bending, kneeling, pushing, pulling, and lifting up to 50 lbs.
Core Competencies
Demonstrates expertise in residential property management, including leasing, tenant relations, and compliance with the Residential Tenancy Act. Proficient in coordinating maintenance activities and managing building operations while ensuring exceptional customer service and safety.
Highest-signal resume keywords
- Residential Property Management
- Customer Service
- Residential Tenancy Act Knowledge
- HVAC Systems Management
- Yuhu Experience
ATS Optimization Keywords
Hard Skills
- Leasing Residential Properties
- Building Inspections
- Preventative Maintenance
- Bookkeeping
- Contractor Coordination
- Minor Repairs
- Time Management
- Problem-Solving
- Documentation Management
- Emergency Response Planning
Soft Skills
- Relationship-Building
- Organizational Skills
- Communication Skills
- Professionalism
- Discretion
Industry Keywords
- Residential Rental Properties
- Housing Regulations
- Building Operations
- Maintenance Activities
- Safety Compliance
Tools & Technologies
- Yardi
- Yuhu
- Building Access Systems
- Suite Fobs
- Enter phone Systems
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