Services Coordinator

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division:
Community Real Estate and Asset Management

Program:
Affordable Housing
-Solheim Place

Employment Type:

Permanent Full-Time (35 hours per week)

Number of Positions: 1

Compensation: $30.19 per hour

The Housing Services Coordinator is responsible for the provision of direct housing services to the tenants, tenant relations and tenant support services/programs, and the overall operations of the property.

Reports to:

Housing Services Manager

• Monitors safety in the working and living environment
• Responds to the resident, client and tenant safety issues
• Responds to and reports all hazards, near miss and incidents
• Performs investigations to incidents and makes recommendations accordingly

• Performs property management matters with emphasis on tenant needs and overall administration of the facility in collaboration with the Housing Services Manager and Facility Maintenance Manager
• Ensures the housing project is in compliance with Operating Agreements, the Residential Tenancy Act, Strata Property Act, BC Housing Management Commission regulations (if applicable) and other legislations and regulations
• Works closely with Housing and Facility Maintenance Manager to ensure facilities are properly maintained in accordance with property maintenance and repair plans
• Communicates maintenance and repair issues as they arise
• Conducts move in/out suite inspections and coordinate repairs/maintenance with maintenance team as necessary

• Market the housing project, ensuring that it's properly tenanted according to pre-determined occupancy goals, minimizing vacancy loss
• Recruits, confirms eligibility, interviews, signs and explains tenancy agreements with new tenants in collaboration with Tenant Relations Coordinator
• Prepares notices and communications to tenants
• Calculates tenant deposits and refunds
• Manages all RTB matters
• Plans, coordinates and monitors programs and services that meet the needs of target groups of the tenant population
• Identifies the needs of the tenant population through procedures such as needs assessment, focus group discussions, and communication meetings in consultation with Tenant Relations Coordinator, the Tenant Council or Committee (if applicable)
• Develops monthly events calendar and informational flyers for programs and events as necessary with Tenant Relations Coordinator
• Update building bulletin boards; post up and distribute flyers for promotion.
• Establishes and encourages a Tenant Council, and facilitates and attends meetings as staff representative with Tenant Relations Coordinator
• Arranges new tenant orientation and connects them to available services/programs, and respond to related enquiries
• Supervises the use and booking process of amenity rooms

• Prepares annual operating budgets and ensures expenditure controls to maintain budget in collaboration with Facility Maintenance Manager
• Follows up on tenant arrears (collection, notices, eviction)
• Reviews invoices and payments, including entering in software, coding of expenses and requesting and completing purchase orders
• Prepares bank reconciliation
• Monitors and verifies subsidy payments from BC Housing and/or other government agencies and report discrepancies
• Prepares monthly property report (including financials and operations) submitted to Housing Services Manager

• Maintains good communication and relationships with other service providers and external agencies for referrals and service collaboration
• Liases with external agencies (Fire, Police, Health) as well as nearby Strata's with Reciprocal Easement Agreements, and other government agencies as required
• Attends meetings and performs other related duties as required by the position

• Professional designation in Property Management, Facilities Management or Social Services is an asset
• Other related professional designation may be considered
• Experience in Property Management
• Knowledge of the Residential Tenancy Act, Strata Act and related legislations in regulations
• Knowledge and experience with affordable housing geared towards low and moderate-income families of diverse…