Senior Residential Property Manager, STACK

Senior Residential Property Manager, STACK

STACK is a best-in-class rental management company for individual investors who want the highest level of care and financial returns. Created by the same team that manages SHAPE’s rental communities, STACK offers industry-leading expertise, rigorous tenant selection and data-driven pricing models that unlock the long-term potential of our clients’ investments. Specializing in new high-rise developments including The Amazing Brentwood, The City of Lougheed, and RC at CF Richmond Centre, STACK delivers lasting value by managing our clients’ homes like they’re our own.

The Company offers direct exposure to the executive team, opportunity to help build and shape the STACK platform and a comprehensive total rewards package.

ABOUT THE ROLE

Our team is committed to making the ownership of investment properties effortless and stress-free. On behalf of our clients, we meticulously manage all aspects of our residential portfolio. Through deep care, speed, attentive service, experience, and a robust operations framework, we strive to maximize a return on investment for our clients and elevate the lives of our residents.

The Senior Property Manager will be a front-facing representative of the STACK brand, while taking primary ownership of their assigned portfolio of residential properties. They will serve as the principal relationship manager for our clients and residents, ensuring that the portfolio operates to STACK’s standards for financial and operational performance, service, compliance, and asset care.

Primary Job Responsibilities

• Primary relationship manager for assigned portfolio of clients/owners
• Provide proactive client communication, recommendations and portfolio updates
• Monitor operational and financial performance of assigned properties
• Identify, mitigate and elevate operational, regulatory, financial and liability risks
• Review monthly owner reporting and respond to client inquiries regarding financial activity and performance
• Drive strong client satisfaction, retention and long-term relationships

Leasing + Revenue Management

• Pricing strategy
• Marketing of available units
• Prospective tenant showings and follow-up
• Application processing
• Lease execution
• Vacancy management and lease renewal strategy
• Rent increases
• Client inquiries and business development

Resident and Tenancy Management

• Resident communication
• Lease administration
• Unit inspections
• Lease and Bylaw Enforcement
• Rent collection, arrears management and accounts receivable
• Preparation and service of tenancy notices and regulatory documentation
• Manage tenancy enforcement matters, including notices, evidence preparation, RTB applications and dispute resolution hearings where required
• Move-in and move-out coordination

Property Operations and Maintenance

• Property onboarding
• Maintenance and service requests
• Source, coordinate and manage qualified vendors and contractors, including quotation review, service quality, cost control and timely completion of work
• Preventative maintenance
• Warranty claims, submissions and coordination
• Emergency response
• Pre-inspections and unit turnovers
• Review property income, expenses and financial activity and provide clients with recommendations to optimize performance
• Invoice review and approval coordination
• Expense management
• Portfolio records, data integrity and documentation
• Coordination with accounting on owner reporting, disbursements, new accounts and portfolio financial matters

Qualifications

Required Knowledge, Skills, and Abilities

• Strong working knowledge of the B.C. Residential Tenancy Act, Residential Tenancy Regulation, and applicable BCFSA requirements.
• Demonstrated ability to navigate difficult conversations, situations, conflict, and sensitive tenancy matters calmly, professionally, and…