Quad Real Self Storage Management is proudly owned and operated by Quad Real Property Group, a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. With locations across Greater Vancouver, Calgary, Guelph, and Greater Toronto Area, operating under the Maple Leaf Self Storage banner, we offer accessible, customized, and secure storage solutions for a variety of storage and moving needs.
Focused on exceptional service, Quad Real Self Storage Management LP is committed to delivering value to its customers.
Quad Real Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, Quad Real has expanded its capabilities globally for investments in equity and debt in both the public and private markets. Quad Real invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.
Quad Real seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.
Quad Real:
Excellence lives here.
Description:
Reporting to the Director, Self Storage Operations, the Area Manager, Self Storage is responsible for leading facility-level operations and execution across a designated portfolio of self-storage sites, with a focus on driving occupancy growth, delivering an exceptional customer experience, and embedding consistent, scalable operating practices across assigned facilities. The Area Manager translates operational strategy into site-level action, with a focus on driving occupancy growth, delivering an exceptional customer experience, and embedding consistent, scalable operating practices across assigned facilities.
Responsibilities:Facility Operations
- Lead day-to-day operations across assigned self-storage facilities, ensuring service consistency, safety, and compliance with company standards.
- Conduct regular site visits to assess operational performance, customer experience, and adherence to policies and procedures.
- Respond to operational escalations and after-hours emergencies as required.
- Support the implementation of standardized operating practices across facilities while remaining responsive to site-level needs.
- Execute operational initiatives arising from enterprise strategy, acquisitions, or process improvement programs.
Drive facility-level execution of growth initiatives to increase occupancy, revenue, and customer retention across assigned sites.
Support the stabilization and performance improvement of sites through strong operational execution.
Monitor occupancy trends, leasing activity, and customer feedback to identify risks and opportunities, taking corrective action as needed.
Partner with Marketing and Operations Support to ensure demand-generation initiatives are operationally executable at the facility level.
Contribute operational insights and recommendations to support portfolio-wide growth planning and prioritization.
Provide coaching and day-to-day performance guidance to Site Managers in line with established performance expectations.
Support performance management conversations by identifying issues, providing operational feedback, and partnering with HR on next steps.
Participate in interviews and onboarding for facility roles, providing operational input and recommendations.
Reinforce consistent application of policies and practices at the site level in partnership with HR.
Escalate employee relations matters, policy interpretation, and formal HR processes to Human Resources.
Support the Director as the primary interface between self-storage facilities and Head Office teams; liaise directly with Marketing & Communications and Finance on store-level promotion rollouts, campaign execution, and budget matters as needed.
Communicate site-level needs, constraints, and priorities to the Director to ensure Head Office partners can provide effective support.
Ensure clear, timely communication of corporate initiatives to Site Managers.
Monitor individual store budgets across assigned facilities, flagging variances and cost concerns to the Director.
Support Store…
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