Housing Coordinator

Full-time | 37.5 hours per week | $62,000-$67,000 per year

Reports directly to the Senior Housing Manager

Locations:
Coal Harbour, Vancouver, and New Westminster

PAL Vancouver is a not-for-profit organization established more than 20 years ago. Our mission is to provide affordable housing for long-standing members of Metro Vancouver’s performing arts professions within a vibrant, creative community. We offer safe and affordable housing for members of the professional arts and allied industries at two sites:
Coal Harbour in Vancouver (111 units) and New Westminster (65 units). Learn more vancouver.org

We are seeking an organized, approachable Housing Coordinator who builds positive tenant relationships and helps keep our housing communities safe and well maintained. Reporting directly to the Senior Housing Manager, you will support day-to-day tenancy administration, property maintenance and resident communications across both sites. You will work closely with residents, contractors and community contacts, respond promptly to concerns, and elevate matters that require management decisions.

Annual salary of $62,000-$67,000.

• Employer-paid extended health benefits.
• Employee Assistance Program (EAP).

45% of the role

• Provide respectful, responsive tenant service; document concerns, help resolve conflicts, and follow through on agreed actions. Use sound judgment and elevate complex tenancy, safety or support concerns to the Senior Housing Manager.
• Prepare resident correspondence, Residential Tenancy Branch (RTB) forms and tenancy notices under the Senior Housing Manager’s direction. Support compliance with the BC Residential Tenancy Act (RTA), including lawful notice, service, entry and recordkeeping procedures.
• Maintain accurate waitlists and confidential resident files; coordinate annual rent-geared-to-income renewals, move-ins and move-outs, and related tenancy records.
• Support rent collection and CAFT updates; track arrears and follow-up actions, and prepare regular arrears, occupancy and vacancy reports for the Senior Housing Manager.
• Coordinate keys, electronic access devices, parking and locker allocations. Access, review and retain CCTV records only when authorized and in accordance with privacy requirements and PAL policies.

45% of the role

• Provide respectful, responsive tenant service; document concerns, help resolve conflicts, and follow through on agreed actions. Use sound judgment and elevate complex tenancy, safety or support concerns to the Senior Housing Manager.
• Prepare resident correspondence, Residential Tenancy Branch (RTB) forms and tenancy notices under the Senior Housing Manager’s direction. Support compliance with the BC Residential Tenancy Act (RTA), including lawful notice, service, entry and recordkeeping procedures.
• Maintain accurate waitlists and confidential resident files; coordinate annual rent-geared-to-income renewals, move-ins and move-outs, and related tenancy records.
• Support rent collection and CAFT updates; track arrears and follow-up actions, and prepare regular arrears, occupancy and vacancy reports for the Senior Housing Manager.
• Coordinate keys, electronic access devices, parking and locker allocations. Access, review and retain CCTV records only when authorized and in accordance with privacy requirements and PAL policies.

10% of the role

• Prepare and deliver clear housing notices and resident updates electronically and in person; maintain current housing information on the website.
• Occasionally assist with approved social media content and monitoring, grant writing,…