Experienced Research Analyst in Marketing

Become a crucial part of Armstrong Collective as a Senior Research Analyst in a hybrid role that focuses on customer insights. Utilize your research expertise to drive strategic initiatives.

As a Senior Research Analyst, you will report to the Manager of Customer Insights & Research while overseeing various research projects that support the annual Customer Insights plan. This role is vital for transforming guest feedback into actionable insights that reshape business strategies and improve customer experiences.

Key Responsibilities:

• Design and manage guest experience research programs

• Analyze data and deliver actionable insights to stakeholders

• Collaborate on effective survey execution and reporting

• Handle partnerships with external research vendors

• Provide responsive support for ad-hoc research requests

Requirements:

• 5-8 years in customer or market research environments

• Expertise in Customer Experience Measurement systems

• Strong organizational and analytical capabilities

• Relevant university degree (Business, Economics)

• Excellent communication skills, both written and verbal

Leverage your research capabilities to help shape strategic decisions at Armstrong Collective.