Store Manager, Pacific Centre

Overview

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes. A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation. Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.

Store Manager

As Store Manager, you are an integral part of our brands’ image and store performance.

• Sales and customer service
• Maximize the store sales and KPIs to achieve store sales targets
• Monitor sales floor and zone coverage to drive sales and maintain a customer focus centric environment
• Ensure proactive client engagement leveraging CRM and growing the clientele database
• Inspire and motivate the team to high performance and exceptional customer service
• Monitor, develop and lead the team by showcasing a positive environment in which members participate, cooperate and collaborate with each other
• Partner and collaborate with management and HQ partners effectively
• Actively bench, recruit, hire and develop top tier candidates that will represent Mackage as brand ambassadors
• Manage operational tasks on time relating to reports, payroll, scheduling and inventory management
• Model and ensure store policies compliance are achieved and communicated
• Respond and adapt to changing demands of the business and create action plans relating to opportunities to support customer experience while focusing on strategic, operational, and leadership excellence
• Conduct weekly, monthly and quarterly performance evaluations within the team and manage the store turnover to support retention
• Provide proper training and development on product knowledge and selling ceremony
• Ensure proper maintenance and organization of the store standards front and back of house
• Handle customer inquiries, concerns and returns effectively
• Oversee the daily operations while managing inventory levels and loss prevention best practices

• Minimum of five (5) years experience in a preferred fashion luxury retail environment, three (3) years (at least) as a store manager
• Strong leadership, result-oriented and solid business acumen
• Excellent written and verbal communication skills. Multilingual is a plus
• Must have a team centric attitude and proactive mindset
• Exemplary selling, training and customer service skills
• Ability to multi-task, organize, and prioritize workload
• Knowledge of Microsoft Office Suite and POS operating systems

• Mid-Senior level

• Full-time

• Sales and Business Development

• Retail Apparel and Fashion

Referrals increase your chances of interviewing at Mackage by 2x

Richmond, British Columbia, Canada

Burnaby, British Columbia, Canada