Boutique Manager

Summary

Luxury boutique manager responsible for driving sales performance, leading and developing the store team, delivering exceptional client service, overseeing operations, and executing local business and client development strategies for a new store opening in Vancouver.

• Drive boutique sales and achieve store KPIs including traffic, conversion, sales volume and value, and average selling price
• Analyze retail performance and establish 360° action plans to capture business opportunities
• Recruit, set objectives for, coach, and develop the store team while conducting performance reviews
• Provide on-floor support and feedback to team members and ensure high standards of grooming and visual merchandising
• Lead client development and clienteling activities including outreach, appointments, and event planning
• Plan and execute events aligned with brand strategy and assess return on investment
• Oversee boutique operations including inventory, cash, security, opening and closing procedures
• Ensure compliance with internal control policies and supervise store expenses and maintenance
• Act as a brand ambassador and proactively network with local influencers

• Management experience in a luxury retail environment
• Proven ability to drive business results and analyze retail KPIs
• Excellent interpersonal, communication, and presentation skills
• Demonstrated leadership with ability to coach and develop high-performing teams
• Client-centric mindset with experience in client development and clienteling
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Experience planning and coordinating events
• Knowledge of boutique operations including inventory and cash management