Operations Supervisor

We are seeking an Operations Supervisor to join our team. The Operations Supervisor plays a crucial role in the overall success of the business by managing all operational aspects of the store including shipment processing allocations, and distribution. You will partner with the store team and key retail leaders to ensure inventory needs and replenishments are aligned with company standards.

Key Responsibilities

Manage a team of back-of-house staff involved in all operational duties and merchandise logistics while continuously supporting their professional development through coaching and feedback.

Partner with team members and leaders to ensure inventory needs and replenishments align with sales potential.

Optimize inventory management and streamline operational processes while overseeing the accurate processing of shipments and transfers.

Oversee the movement of merchandise from BOH to the sales floor and maintain appropriate inventory levels.

Conduct cycle counts as per corporate calendar to verify product quantities and report discrepancies in a timely manner. Perform regular audits to verify product conditions.

Identify opportunities of improvement for back-of-house functions to enhance operational efficiency.

Collaborate with the Store Manager to facilitate performance management by providing constructive feedback and guidance to team members.

Enforce company policies and safety procedures, maintaining a safe and organized workspace.

Maintain clean, neat, and organized stock rooms with proper labeling to facilitate sales.

Manage reservations and consignments to resolve issues according to company guidelines.

Key Qualifications

3+ years of operational management experience, preferably in a luxury retail environment.

Proficient in Microsoft Office, SAP, and other digital tools.

Excellent leadership, teamwork, and problem-solving skills.

Strong knowledge of operations and inventory control.

Ability to lift and move objects up to 40 pounds.

ADDITIONAL INFORMATION

What we offer
We believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth.
We offer a comprehensive range of benefits including healthcare, fertility support, adoption and surrogacy, tuition reimbursement and mental health support.

EEO Statement
We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.

Compensation (NYC, CA, CO, CT)
The organization uses the published salary range as a guideline to provide our employees with market-competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

The salary range for this role is up to 30.00 per hour CAD. All applications are reviewed by real people — we do not use AI or automated screening tools in our recruitment process.