Store Manager, Retail & Store Manager

We are seeking a Store Manager to join our team. In this pivotal role, you will oversee daily operations, enhance sales performance, and manage a successful team to deliver exceptional shopping experiences to our clients. Your leadership will contribute to the success of key business initiatives while upholding company standards.

Key Responsibilities

Sales and Business Development

Oversee sales performance by analyzing key metrics and implementing action plans to optimize business opportunities.

Responsible for achieving quantitative targets through strategic planning, identifying client and VIC opportunities.

Act as a brand ambassador and reflect an elevated brand image while managing VIC initiatives at all times.

Maintain ongoing communication with the store team, retail leaders, and cross-functional partners to ensure alignment on sales objectives.

Evaluate market trends and perform competitive analysis to identify areas of potential sales growth while leveraging available resources.

Support in the sales process by ensuring the highest level of luxury service and navigate critical situations with a high level of professionalism.

Ensure achievement of quantitative targets by analyzing results, verifying monthly activities, and leading team meetings.

Team Management

Collaborate closely with the Assistant Store Manager to oversee a successful store team through task delegation, performance management, and utilizing storytelling to convey product knowledge while upholding service/selling standards.

Provide effective guidance, coaching, and feedback to all members of the team to foster professional growth and a productive work environment.

Create career development plans and identify opportunities of growth for all team members.

Participate in the scouting and selection of new team members by collaborating with HR partners.

Lead team meetings to provide store performance updates and emphasize key priorities.

Operations

Enhance comprehension of important operational procedures including inventory management, daily opening/closing activities, and strategic scheduling.

Manage various operational procedures such as cycle counts, stock consolidations, and fiscal inventory.

Oversee the After Sales process and flow, including alterations, repairs, and spare parts.

Responsible for reporting store facilities and maintenance issues in a timely manner to guarantee safety and functionality of the store.

Manage store expense related to profit and loss including shipping/receiving costs, supplies, and alterations, optimizing expenditure within budget constraints.

Oversee proper execution of internal procedures, administrative tasks, and operational activities.

Ensure alignment of visual merchandising practices with corporate and central guidelines.

Manage stockroom operations to ensure that inventory is aligned with sales potential.

Communicate with store team to mitigate potential business risks and threats.

Oversee various operational procedures such as cycle counts, stock consolidations, and fiscal inventory.

Enforce labor laws, safety procedures, and sales regulations with the support of corporate partners.

Key Qualifications

5+ years of management and sales experience in a luxury retail environment.

Proficient in Microsoft Office, SAP, and other digital tools.

Excellent communication, analytical, leadership, and problem-solving skills.

Energetic, passionate, and results-oriented with experience managing a high-volume store.

Strong knowledge of sales, operations, and inventory.

Ability to travel and work weekends.

Ability to lift and move up to 40 pounds.

ADDITIONAL INFORMATION

What we offer
We believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth.
We offer a comprehensive range of benefits including healthcare, fertility support, adoption and surrogacy, tuition reimbursement and mental health support.

EEO Statement
We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.

Compensation (NYC, CA, CO, CT)
The organization uses the published salary range as a guideline to provide our employees with market-competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

The salary range for this role is 130-145k CAD. All applications are reviewed by real people — we do not use AI or automated screening tools in our recruitment process.