Personal Shopping Assistant

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Assistant, Personal Shopping

The Assistant, Personal Shopping provides partnership and administrative support to the Personal Shopper.

Specific responsibilities include (but are not limited to) the following:

Schedule all appointments and maintain calendar of Personal Shopper

Review and handle all correspondence including drafting of and producing official client invitations

Speak on behalf of Personal Shopper via telephone or email while maintaining superior customer service and ensuring follow-up in a professional and timely manner

Maintain Personal Shopper client profiles and information, track and interpret data to ensure accuracy

Prepare and coordinate materials and merchandise for all client appointments ensuring standards are maintained

Coordinate alterations, product transfers, COG’s, Holds and other services as required

Other duties as assigned including errands as deemed necessary to maximize efficiency of Personal Shopper’s schedule/work

Maintain merchandising standards in the Personal Shopping Suites and on the selling floor when removing and returning product

Ensure the suites meet all Store Readiness requirements including overall maintenance and housekeeping

Reduce or eliminate loss through effective loss prevention

Attend PK session to become the expert

Comply with all Health & Safety policies and requirements

The ideal candidate:

High School diploma

Previous retail experience preferred

Advanced proficiency in MS Word, Excel, Power Point, Outlook, Internet

Fully bilingual in French and in English.

The measures of success:

Contribution to financial objectives

Individual objectives linked to the achievement of department goals

Feedback from internal and external clients

Hiring Range / Échelle salariale à l’embauche :$17.85 - $29.25 / 17,85$ - 29,25$ (per hour / de l’heure)
Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount.

/ La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local.

Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.