Assistant Store Manager

We are seeking an Assistant Store Manager (ASM) to join our team. The ASM plays a crucial role in the overall success of the store by supporting the Store Manager in daily operations, optimizing sales performance, and inventory management. Your passion for building client relationships and providing an exceptional selling ceremony will contribute to the success of key business initiatives.

Key Responsibilities

Sales and Business Development

Collaborate with the Store Manager to oversee a successful store team through task delegation, performance management, and utilizing storytelling to convey product knowledge while upholding service/selling standards.

Identify key opportunities for optimizing sales growth and operational efficiencies.

Facilitate communication between the store team, the Store Manager, and corporate partners to ensure alignment on sales objectives.

Support in the sales process by ensuring the highest level of luxury service and navigate critical situations with a high level of professionalism.

Develop strong relationships with top clients by managing VIC initiatives to reflect an elevated brand image.

Team Management

Partner with the Store Manager to oversee a successful team by delegating tasks, enhancing product knowledge, and developing service standards.

Provide effective guidance, coaching, and feedback to all members of the team to foster professional growth and a productive work environment.

Create career development plans and identify opportunities of growth for all team members.

Participate in the scouting and selection of new team members by collaborating with HR partners.

Lead team meetings to provide store performance updates and emphasize key priorities.

Operations

Enhance comprehension of important operational procedures including inventory management, daily opening/closing activities, and strategic scheduling.

Manage various operational procedures such as cycle counts, stock consolidations, and fiscal inventory.

Oversee the After Sales process and flow, including alterations, repairs, and spare parts.

Responsible for reporting store facilities and maintenance issues in a timely manner to guarantee safety and functionality of the store.

Manage store expense related to profit and loss including shipping/receiving costs, supplies, and alterations, optimizing expenditure within budget constraints.

Oversee proper execution of internal procedures, administrative tasks, and operational activities.

Ensure alignment of visual merchandising practices with corporate and central guidelines.

Manage stockroom operations to ensure that inventory is aligned with sales potential.

Communicate with store team to mitigate potential business risks and threats.

Enforce labor laws, safety procedures, and sales regulations with the support of corporate partners.

Key Qualifications

3+ years of management and sales experience, preferably in a luxury retail environment.

Proficient in Microsoft Office, SAP, and other digital tools.

Excellent leadership, teamwork, and problem-solving skills.

Strong knowledge of sales, operations, and inventory.

Ability to travel and work weekends.

Ability to lift and move up to 40 pounds.

ADDITIONAL INFORMATION

What we offer
We believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth.
We offer a comprehensive range of benefits including healthcare, fertility support, adoption and surrogacy, tuition reimbursement and mental health support.

EEO Statement
We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.

Compensation (NYC, CA, CO, CT)
The organization uses the published salary range as a guideline to provide our employees with market-competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

The salary range for this role is 105-115 CAD. All applications are reviewed by real people — we do not use AI or automated screening tools in our recruitment process.