Boutique Assistant; Long-Term Temporary

Boutique Assistant – Cartier, Vancouver

Role Overview:

The Boutique Assistant will support the execution of the client experience strategy in the boutique, creating exceptional client experiences and fostering brand loyalty through a luxury boutique environment.

• Promote a warm and welcoming boutique environment that aligns with Cartier Values.
• Assist the boutique team front‑of‑house and back‑of‑house with appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gift wrapping, food & beverage service).
• Support sales associates in setting the stage for impactful discovery and pre‑appointment browsing.
• Manage boutique appointment booking tool (RDV) and queue flow as needed.

• Maintain visual standards of wrap rooms and organization of Client Services areas.
• Replenish daily needs for sales and hospitality areas and support the order process.
• Support client treatment and personal services, including directions, reservations, entertainment requests, floral orders, and creation of supporting materials.
• Handle phone duties: incoming calls, retrieval of messages, appointment setting.
• Assist clients with quick service and personalization requests such as strap changes, watch sizing, cleaning, engraving, embossing.
• Participate in daily setup and breakdown of boutique for opening/closing.
• Collaborate with the Operations Coordinator to manage stock maintenance of non‑sell‑allables.
• Assist with special projects as needed.

• Understand and comply with security and operational procedures.
• Stay current on industry news, local and global competition, and community connections.
• Strive for operational excellence related to the boutique environment.

• Project an approachable and professional image in appearance, manner, and demeanor.
• Contribute to a positive, collaborative boutique environment with personal and team savoir‑faire.

• Previous experience in luxury retail, service, or hospitality industry is a plus.

• Excellent computer skills and use of technology.
• MS Office required; SAP knowledge preferred.
• Additional language skills are a plus.

Boutique Assistants must be capable of prolonged standing, walking, frequent bending or kneeling, and lifting/moving up to approximately 45 lbs. High energy and physical stamina are essential.

• Extensive standing and walking throughout shifts.
• Lifting, carrying, pushing, and pulling items up to 45 lbs.
• Regular bending, stooping, kneeling, and crouching.
• Reasonable accommodations may be made for individuals with disabilities.

• Ability to frequently climb stairs between areas.
• Comfortable working in tight or confined back‑of‑house spaces.
• Ability to safely handle and work with glassware during hosting and service operations.

• Must be available to work retail hours (including weekends) and travel for training.
• Ability to work in a fast‑paced, evolving environment.
• Excellent organizational and interpersonal communication skills.
• Strong understanding of client service needs and priorities.
• Strong attention to detail with ability to handle multiple tasks simultaneously.
• Collaborative approach and “can do” attitude.
• Intellectual curiosity and passion for learning.

Employee wellbeing is a top priority  offer a comprehensive benefits program that includes medical, dental, and vision coverage.

Expected Hourly Range: $24 to $25 (Overtime eligible). Salary will be negotiated based on relevant skills and experience. This position is payrolled through a third party.