Investigator, Retail, Loss Prevention

Holt Renfrew, a national luxury retailer, is seeking Loss Prevention Agents to protect store assets and ensure a safe environment for clients and associates.

• Open and close the store as scheduled following all Holt Renfrew procedures.
• Perform assigned operational and inventory control audits with follow up to ensure compliance.
• Support operations and sales teams with inventory counts, shortage programs and unsaleable articles.
• Perform routine floor walks and inspections to maintain business continuity and integrity.
• Maintain a high level of confidentiality.
• Observe and dispatch by monitoring CCTV systems.
• Conduct internal and external investigations as required.
• Apprehend shoplifters while maintaining proof and precise investigation notes and documentation.
• Testify at criminal proceedings as appropriate.
• Comply with all Health & Safety policies and requirements.
• Respond to emergencies providing first aid and/or security procedures, following up with detailed reporting.
• Act as an advocate for Health and Safety in the store by attending monthly meetings and sharing with store team and new hires.
• Perform other duties as assigned.

• At least 1 year experience in a high paced Loss Prevention and/or Safety & Security role within a retail environment.
• Valid provincial security license in good standing upon hire.
• Valid standard first aid, CPR, and AED certificate(s) in good standing upon hire.
• Strong customer experience attitude and approachability as a luxury retail partner.
• Previous investigative and interview training is an asset.
• Problem solving and de‑escalation skills are an asset.
• Maintains clear field notes and daily communication logs.
• Maintains thorough, clear, and precise investigation reports.

• Contribution to controlling losses due to internal/external theft, fraud or accident.
• Individual objectives linked to the achievement of department goals.
• Reach short and long-term career goals through independent development.

Compensation range: $18.25 - $30.50 per hour. Final compensation will be determined based on the candidate’s skills, experience, and contributions. Benefits include a competitive total compensation package, employee discount, pension, health & dental benefits, tuition assistance, and continuous learning and development.

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. All requests for accommodation are confidential. For accommodation requests, email