Service Specialist; Kitsilano

Position: Service Specialist (Kitsilano)
Overview  Not just a job… a community a partnership a team. You’ll experience them all at London Drugs. As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team! We currently have opportunities for:
Service Specialist
Position  The Service Specialist is generally responsible for providing any assistance required by customers throughout the General Sales area. This position is key in the company’s ability to fulfill our mission statement, which is to provide a superior shopping experience every day. You will also be responsible for handling customer issues and supervision of the front end of the store while on duty.

Front end duties include monitoring cashier coverage, maintaining front end supplies, replenishing change float, and answering calls for customer assistance at the check outs. In addition to the above duties, this is also a customer service position which requires a great deal of customer contact. Applicants must be able to work effectively in a fast paced environment while at the same time providing quality service in a professional, courteous, and helpful manner.
Responsibilities   Provide assistance to customers throughout the General Sales area.
Handle customer issues and supervise the front end of the store when on duty.
Monitor cashier coverage, maintain front end supplies, replenish change float, and respond to customer assistance calls age with customers in a fast-paced environment and deliver quality service in a professional, courteous, and helpful manner.
Demonstrate leadership in interpersonal, motivational, delegation and follow-up skills; train others and monitor their work habits; cope with stress and remain calm in difficult situations.

Qualifications & Skills   Good interpersonal, motivational, delegation and follow-up skills; ability to assume responsibility and train others; monitor work habits.
Ability to cope with stress, pressure, and stay calm when dealing with difficult situations.
Positive, mature, and professional leadership style with an understanding of policies and procedures; supervisory experience is an asset.
Superior customer service experience with the ability to work with a sense of urgency and strong communication skills (listening, patience, articulateness).
Benefits & Opportunities   Comprehensive, optional medical, dental, prescription drug and vision coverage for you and your family.
Company matched RRSPs.
Employee Discount Program.
Ongoing In-House Training & Education Courses.
Employee Family Assistance Program (free confidential counseling and support).
Employee Recognition Program (tangible rewards for great work).
Community Involvement.
Schedule & Availability  Applicants should be available to work a flexible schedule, Monday to Sunday.
Application & Compliance  If you possess the necessary skills and expertise and would like to join an exciting team of professionals, Apply Now!
London Drugs is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We will provide accommodations during the recruitment process upon request.
The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. London Drugs DOES NOT use third party recruitment services. London Drugs may collect, use, and/or disclose your personal information where it is reasonable for establishing, managing or terminating an employment relationship.

This includes the use or disclosure of your personal information to persons inside or external to our organization, for the purpose of checking references or gathering other information to support an assessment of your candidacy. To protect yourself, do not respond to unsolicited job offers from individuals or e-mail addresses, and never disclose any sensitive details about your identity to anyone you do not know or trust or on any unverified website.

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